Pivotal Tracker: Does what it says on the tin and so much more
Anonymous | TrustRadius Reviewer
February 13, 2019

Pivotal Tracker: Does what it says on the tin and so much more

Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pivotal Tracker

We used Pivotal Tracker in our company to maintain our product backlog as an agile project management tool. It was primarily used by our Product Development and IT team. It really helped us keep things organized and plan out our weekly sprints with a prioritized backlog.
  • It's great for tracking milestones and reporting team velocity per sprint.
  • Maintaining a prioritized backlog that is sharable with different members of your team is relatively simple.
  • There's a free version of the product for up to 3 collaborators working on 2 projects and the starting price for larger packages is relatively low.
  • Trackability of related stories is a little difficult and unclear unless they're in an epic. Establishing a hierarchical relationship between stories isn't an easy process.
  • Customization is difficult. Changing up/personalizing the milestones for projects isn't easy to achieve.
  • Reporting is still a little minimalistic and it would help to be able to take a deeper dive into our team's performance.
  • The free version comes loaded with a lot of helpful features making it ideal for our company at the try before buy stage.
  • Considering the low cost of the product and its wealth of features, it's a great bang for your buck.
  • In the beginning, we had a few questions and it was great to have hands-on support.
Pivotal Tracker, Asana and Trello all have free versions making them ideal for smaller companies to try out. All of them blast Kannan boards and issue tracking capabilities. While Trello and Asana are great products in themselves, Pivotal Tracker edges them out with its wealth of features including trackability of epics, burndowns, better reporting, and analytics. JIRA, on the other hand, is way more customizable, has more reporting capabilities and more features than Pivotal Tracker but is more expensive too. At the end of the day, it comes down to what you're looking for in an agile project management tool as well as how much you're willing to pay for it.
Pivotal Tracker is a great value for the money. If you're strapped for cash and have to work with smaller budgets, this is the right app for you. The support team is great and responsive and the product is easy to pick up and use for your team. It's great to have visibility on your product backlog.