Pivotal Tracker Delivers on Tracking Development Projects
February 13, 2020

Pivotal Tracker Delivers on Tracking Development Projects

Angela Goldsmith, PMP | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Pivotal Tracker

We use Pivotal Tracker to track the development and MIS teams' work and ongoing support of software and infrastructure they have built for the company across about a dozen projects/solutions. These solutions range from infrastructure, eCommerce, internal custom software, and mobile applications. We use it to track features, chores, and bugs for each of these areas. We have from time-to-time exposed it to external vendors for project collaboration and centralized project management of those projects. It is an excellent tool for keeping track of the work and being able to quickly prioritize work, check the status, and re-prioritize tasks based on changing requirements.
  • Project task tracking
  • Visibility of work
  • More project management features like Gantt Charts
  • More reporting
  • Able to easily track projects and prioritize the work to meet milestones
  • Able to easily manage work priorities and assignments for local and remote employees
I have used a number of systems like Pivotal Tracker over the last 15 years. I have had several occasions to use Wrike separate from and alongside Pivotal Tracker. Wrike was more difficult to use and seems to either be locked down by permissions, so I had to "fight" to do my job, or wide open. Pivotal Tracker is easy to give the "Goldielocks" amount of permissions so people can just do their jobs, me included.
We've never had to request support in the 5 years I have been using it. A solid solution! Everything I have had questions about is on the website. New features are in their newsletter with more details on their website. Often I am using the new features within a few minutes of reading the article.

Do you think Pivotal Tracker delivers good value for the price?

Yes

Are you happy with Pivotal Tracker's feature set?

Yes

Did Pivotal Tracker live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Pivotal Tracker go as expected?

I wasn't involved with the implementation phase

Would you buy Pivotal Tracker again?

Yes

Pivotal Tracker is extremely easy to use. New users are able to learn the system and start using it on the same day. I could not manage the number of projects here without this system that gives me a great view of what is happening in each project. Features, chores (maintenance type tasks), and bugs are clearly identified so I can work with Product Owners to prioritize the work according to internal and external customer needs.