Playvox Review: QAs made easy!
Updated September 04, 2021
Playvox Review: QAs made easy!
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
We are using Playvox to perform quality control analysis of our employees, to provide them with feedback, to calibrate internally in the upper management level of the project, to provide agents with necessary coaching and feedback, and to make sure our company and project standards are met with all the employees.
- Clear and customizable QA control sections.
- Easy to use feedback providing tools.
- Great way to organize coaching's of employees and make sure they are easily accessible.
- Integration of additional ticket handling platforms.
- Improving visibility of coaching/feedback sections in Evaluations/QA control.
- Adding more features for calibrations.
- Adding more features to home page.
- Easily trackable metrics for evaluations.
- It gives a great overview of project/employee knowledge while performing evaluations.
- Easily accessible coaching sessions that can be saved and browsed at any time.
I have previously used Scorebuddy and I can say Playvox has more utility, is more customizable, and makes the job I have to perform much easier. Custom evaluation settings, edit of the evaluations, coaching sessions, and integration with the karma points on Playvox have improved the quality of life of our project.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes