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The best tool
August 30, 2021

The best tool

Thiago Nascimento | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is used to measure the quality of service provided by agents of the company where I work. In addition, we were able to analyze our organizational charts and create recognition campaigns for achieving goals. As a supervisor, I use the tool to follow the development of my team and I can see who is doing well or not. In addition, we use Playvox as a knowledge base so that agents can use the tool to streamline the service flow.
  • Agility.
  • Quality.
  • Personalization.
  • Faster dynamics.
  • Flexibility.
  • Usability.
  • Rapid agent development.
  • Expensive.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Slack, Helpshift, Zendesk Chat (formerly Zopim)
To keep up with quality Playvox is very good. I can take my team along with me very well. I like [it very] much.

But for more dynamic cases, Playvox leaves something to be desired. The tool is a little plastered and bureaucratic, in addition to presenting some difficulty in some parts.