1. Home
  2. Call Center Workforce Optimization Software
  3. Playvox Reviews
  4. User Review of Playvox
Dynamic flows
September 08, 2021

Dynamic flows

Amanda de Carli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

It is the knowledge base of my area of ​​expertise. It is where everything is posted and evaluated. It also shows my level of learning so my colleagues and leaders can follow my development in the company.
  • Performance evaluation.
  • Knowledge base.
  • Yield chart.
  • Keyword search.
  • Better customer service.
  • Have information in the palm of your hand.
  • A bit of demotivation due to the way the evaluation scores are made.
Since I joined the company, only Playvox was used.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

I love the fact that I have my yield charts and that I can compare them to my peers. I also think the leader recognition system is cool. Everything I'm looking for in a knowledge base of my area of ​​expertise, I find at Playvox, and I can still test my knowledge on each topic. The form of evaluation could improve a little, in the matter of how the scores are made.