Overall Satisfaction with Playvox
Our entire company uses Playvox. In my area, we access support materials in customer service, we have training, we do evaluation, we have our monitoring and rewards too.
- Training of modalities that I use to serve my clients.
- Reviews of my service flow.
- Use of material to work, with details on how to serve.
- I get monthly bonuses from my performance.
- Agent evaluations.
- Agent bonuses.
- I could have a chat, ask questions.
- Facilitates the training process.
- Saves agents time.
- Enabling feedback to be sent.
- Playvox
We only use Playvox.
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Using Playvox
500 - All areas of the business.
500 - Various areas, from HR to public service.
- Evaluation.
- Training.
- Base material.
- Feedback.
- Feedback.
- Awards.
- Evaluations.
- Meetings.
- Chat rooms.
- Online celebrations.
Evaluating Playvox and Competitors
Not Sure
- Product Usability
Training, Feedback, and Rewards
I only have good things to say about this platform.