Playvox Evaluation
September 08, 2021

Playvox Evaluation

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

The platform is used by the entire company and by all employees. We align internal flows and ensure the best communication. We also use it to receive rewards for productivity and quality, in addition to being able to access a knowledge base with several articles about the company and service to its employees.
  • Provides articles.
  • Distributes announcements.
  • Virtual rewards store.
  • The interface is a little confusing.
  • More complete translation.
  • Better organization of channels.
  • Improvement in care.
  • Employee interaction.
  • Greater reach of releases.
Despite being different applications, in terms of usage and recommendation, I prefer Playvox. Despite the aforementioned defects, when comparing them with those of other applications, Playvox has an advantage in almost every aspect. Overall, Playvox is the first recommendation in terms of applications used in the company. The vast majority of users prefer Playvox.
Playvox helps a lot in the organization of our agents, in addition to assisting in the service of agents, and in the knowledge base. All articles can be accessed at any time, helping a lot in productivity and service quality, reducing errors and directly reflecting on customer satisfaction. It's a great work tool.
Playvox directly helped in the quality end result of our agents. Directly reflecting on the company's final assessment, and drastically improving quality and productivity indices. Agents frequently use articles saved in Playvox, in order to resolve doubts and speed up the service process, minimizing errors and doubts. Helps a lot at various levels of the company.

Do you think Playvox delivers good value for the price?

Not sure

Are you happy with Playvox's feature set?


Did Playvox live up to sales and marketing promises?


Did implementation of Playvox go as expected?


Would you buy Playvox again?


Playvox is very useful for aligning flows and sending announcements by groups. We frequently use the platform to send communications to different or common groups, in addition to maintaining a knowledge base available to be accessed at any time by our teams, in addition to receiving quality monitoring assessments. All employees approve of the platform.