Item: Playvox
Rating: 9
Author: Layza Tonole

Overall Satisfaction with Playvox

Use Cases and Deployment Scope

The tool is used throughout the organization. It is used for quality assessment notes and training courses, and is also used as a data library. It is at Playvox that I find all the articles with all the information I need to carry out my daily work.

Pros and Cons

Pros

Learning.
Coaching.
Performance.
Knowledge base.

Cons

Announcements.
Notifications.
Direct messages.

Alternatives Considered

Qulture.Rocks

Key Insights

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

Other Software Used

Qulture.Rocks, Slack

Likelihood to Recommend

The knowledge base part is pretty cool. There, I have access to courses given and important information. The library part is also very useful to quickly access important information that needs to be passed on to customers. I can't see the feed working well. It actually works, but it's not used very much by the company. Therefore, it is unusable.

Comments

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My experience with the Playvox tool.