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Critical and contemporary analysis of Playxvox
September 08, 2021

Critical and contemporary analysis of Playxvox

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

Playvox is being used in a way that it stores various information about the company's procedures, as well as a community where communications are passed and feedback about the work you do within the company is also passed on. There is also a reward in points which can be exchanged for prizes within the Playvox store.
  • Store information
  • Pass feedbacks
  • Easy navigation
  • Forward information
  • Audio description.
  • Research tool.
  • Quality monitoring.
  • Library.
  • Statistical basis.
  • ASAPP Customer Experience Performance (CXP)
Playvox has better performance and organicity compared to the others. With Playvox you have a more fluid environment where it's simple to find knowledge bases in addition to having a great feedback system where users can get a sense of its development, compared to other employees working in the same area within the company, being able to visualize your learning curve.
Playvox is extremely agile and allows employees to obtain feedback in a simple, easy-to-understand way and also be able to make comparisons between other people. Likewise, it allows you to evaluate the company's employees in a practical way. Helps with the knowledge base. Provides personal statistics. Excellent communicative base.
Playvox with its tools makes day-to-day work much more practical and easier. With it, it is possible to maintain a database of information where access is easy and agile and allows the company to compile a compilation of information about the process, as well as, the employee can access this information and use it on a daily basis.

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

I wasn't involved with the implementation phase

Would you buy Playvox again?

Yes

The Search Tool should be updated, currently only possible via (ctrl + f). Very suitable for the knowledge base.

Playvox is excellent for storing information about procedures carried out in the day-to-day work, as well as passing on feedback about your development at work, presenting you with graphs, and comparing them with other employees.

If you are a person who has some kind of vision impairment, it will be difficult to use Playvox, as it does not have accessibility tools.