by using playvox you will control all weakness and reach your Goals
November 18, 2021

by using playvox you will control all weakness and reach your Goals

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Playvox

our company use a Playvox to calculate the quality accuracy of our agent as the company use the Playvox to detect the quality of every person and also for every team separately not that only but we can detect the over all quality of the company as all employees using the Playvox the agents to know their scores ; Team leaders to detect the quality of their team and also to make the coaching for their team as each Team leader detect the weakness points of their agent and make a coaching through the Playvox to coach and help the agent to detect the weakness and work on it to achieve the quality target , also the company CEO can detect the quality for every person and know the steps to improve the weaknes so that he can know every thing happened in a good and organized way which save the time and help any one to get a big picture about the company and the scores of every team and also every Person , our company use playvox in all things and each person have an account on it so that we can integrate with each other as a one community and we can reach to any thing we want
  • coaching the agent to improve their weakness
  • calculate the quality of every person
  • we can assign a workload to a person to make it
  • we monitor the chats of the client on it
  • we can extract ant thing as an excel reports
  • we make a disputes on it
  • some delay during open transactions
  • the reports are only extracted as excel format
  • did not integrate with Google services
  • improve our progress
  • help us to detect the weakness in our team
  • minimize the time needed to export the data but it is restricted to excel only
our company at the beginning use another software and this software have multiple amounts of problems and we face a lot of them which affect the quality of the work and we try another software not fit enough while once we use Playvox a lot of our problem solved and we complete our tasks in a short time and with little effort

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Playvox go as expected?

Yes

Would you buy Playvox again?

Yes

our company at the beginning use another software and this software have multiple amounts of problems and we face [a lot of] them which affect the quality of the work and we try another software not fit enough while once we use Playvox a lot of our problem solved and we complete our tasks in a short time and with little effort