Item: Playvox
Rating: 8
Author: Verified User

Overall Satisfaction with Playvox

Use Cases and Deployment Scope

Playvox helps us to monitor chats and calls as it allows us to see their mistakes and not make them again. All of that happens with percentages. For that, companies need to use it to make competitions between agents to make them realize their results Playvox meets all of our requirements. So easy to use for all people. Very important for companies that want to be at the top. Playvox is an great program.

Pros and Cons

Pros

monitor chats and calls easy
Used to make competitions between agents to make them realize their results
So easy, any one can use it

Cons

I can't make chats and calls with different qualities
We couldn't improve our level automatically.
quality people can make mistakes

Return on Investment

Can be used for small, mid and large business
Had a chat and phone calls support
Unfortunately, can't be used at Android or ios systems

Alternatives Considered

Talkdesk

Playvox is the best famous and influential system to monitor agents, SME'S and team leaders. It helps us to know our performance. It also controls our work in companies. The best thing is that we can dispute our mistakes and discuss these mistakes with a quality team I think it's a great program.

Key Insights

Do you think Playvox delivers good value for the price?

Yes

Are you happy with Playvox's feature set?

Yes

Did Playvox live up to sales and marketing promises?

Yes

Did implementation of Playvox go as expected?

Would you buy Playvox again?

Yes

Other Software Used

Slack, Freshdesk, LiveChat HelpDesk

Likelihood to Recommend

I really enjoyed it while I use [Playvox] it helps the company and SME's to manage chats and calls and monitor it which make it easy. Identify areas in which my agents need to be trained, send them targeted Learning sessions and easily track their results with our Learning Product.

Comments

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