Super Playvox
December 22, 2021
Super Playvox
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
This application is one of the best applications used in this field that I work with, and I also think that it is one of the best applications used in other fields as well. In my field, I use this app to evaluate the performance of employees who solve customer problems and complaints.This application addresses work problems as it makes me know the wrong things that the employee does in solving customer problems and makes me able to direct the employee to the right way that we solve customer problems.The scope of this application is to evaluate the performance of customer service representatives
- Evaluate the performance of customer service representatives
- Knowing the strengths and weaknesses of the customer service representative in solving the problem
- Educating a Customer Service Representative by coaching
- The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
- Keep a lot of information
- It should have more languages for ease of control
- Improve the quality of work
- Make the customer service representative learn from his past mistakes
- Making the work environment in constant development and improving the performance of employees
I have not used any app other than Playvox
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes