December 22, 2021
Score 10 out of 10
Overall Satisfaction with Playvox
This application is one of the best applications used in this field that I work with, and I also think that it is one of the best applications used in other fields as well. In my field, I use this app to evaluate the performance of employees who solve customer problems and complaints.This application addresses work problems as it makes me know the wrong things that the employee does in solving customer problems and makes me able to direct the employee to the right way that we solve customer problems.The scope of this application is to evaluate the performance of customer service representatives
- Evaluate the performance of customer service representatives
- Knowing the strengths and weaknesses of the customer service representative in solving the problem
- Educating a Customer Service Representative by coaching
- The speed of loading the chat that I am evaluating for the customer service representative because sometimes it shows that there is an error in the load.
- Keep a lot of information
- It should have more languages for ease of control
- Improve the quality of work
- Make the customer service representative learn from his past mistakes
- Making the work environment in constant development and improving the performance of employees
Do you think Playvox delivers good value for the price?
Are you happy with Playvox's feature set?
Did Playvox live up to sales and marketing promises?
Did implementation of Playvox go as expected?
Would you buy Playvox again?
This application helps a lot in solving problems, especially in the field of customer service, through which I evaluate customer service representatives and through it I advise them what to do in the things that they do wrong through the description box and also through it evaluate every detail, no matter how small it is. From my experience, I did not find anything inappropriate in this application