Agent in Love with this Smart Site
December 22, 2021
Agent in Love with this Smart Site
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Playvox
I see my results in quality through it - and I don't see any problems with it at all. I find it very easy to handle and smooth, I use it on a daily basis and I am also waiting for my results on it - fast. I see that the site is really very helpful to reach everything I need very easily
- Got My Quality Result from it
- Pulls good training programs and series
- Playvox equips modern businesses and BPOs with the most comprehensive, collaborative, and insightful agent optimization suite of Quality Assurance
- This includes calls and lives chats. Call recording software should be readily available to capture random or specific interactions for later review. You may listen to live calls too if you wish to deliver feedback or coaching while agents are working.
- Staying current on industry trends ensures your call center will be on the cutting edge of service and the ability to keep up with competitors.
- This can be a delicate process (which we’ll go into in greater detail below), but providing feedback is a valuable opportunity to help employees grow. They may not be aware of certain mistakes they make or struggle to understand their lack of motivation until you help them.
- Make it my company to deliver quality results
- It helps in providing quality and training sessions in a very good and organized manner
- My company helps in managing time and work permanently
There is no thing more
Do you think Playvox delivers good value for the price?
Yes
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
Yes
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes