Overall Satisfaction with Playvox
I use Playvox in my organization as reception/the business problems the product addresses are not clear and the scope of my use case limited[.]
- ​
- Quality
- Coaching
- Learning
- TOTAL EVALUATIONS
- Various educational courses can be added[.]
- Job evaluation
i don't have experience with any similar products
Do you think Playvox delivers good value for the price?
Not sure
Are you happy with Playvox's feature set?
Yes
Did Playvox live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Playvox go as expected?
Yes
Would you buy Playvox again?
Yes
Using Playvox
1500 - agent / asme / team leader / quality / trainer / rtm / super vesper
1 - Trainers who have taken courses tot and educational courses
- Follow up the evaluation
- divide the results according to the calendar
- exercises
- Members' ranking
- Add educational courses
Evaluating Playvox and Competitors
Not Sure
- Product Usability
product usability
not sure about that
Playvox Implementation
- i think no problem
Playvox Training
- no training
yes / i think that
Configuring Playvox
Add educational courses
No - we have not done any customization to the interface
No - we have not done any custom code
no additional configuration or customization mentioned
Playvox Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Support understands my problem Support cares about my success Quick Initial Response | Difficult to get immediate help |
may be
In the beginning
Using Playvox
Pros | Cons |
---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Quality
- Coaching
- Learning
- not sure about that
Playvox Reliability
Integrating Playvox
- no systems
no systems
- I don't think so at the moment
I don't think so at the moment
It is good to combine if it helps to improve
Relationship with Playvox
protection software
Adding educational programs, increases the purchase process
Upgrading Playvox
- i don't know
- According to the upgrade
Yes - Probably