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Still Powerful, but losing relevence slowly
January 11, 2018

Still Powerful, but losing relevence slowly

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • RealPresence Group 310
  • RealPresence Group 500
  • RealPresence Group 700

Overall Satisfaction with Polycom RealPresence Group Series

It is used by all the HQ offices. It is primarily utilized to connect associates between the geographically distributed home offices as well as, a bit, from HQ to the branch offices scattered around the country.
  • The actual video signalling and quality are great.
  • There is a ton of flexibility in configuration, although several options are missing, as compared to the HDX series.
  • The platform is solid...we rarely have failures.
  • The global direction access is garbage. Six remote button pushes to access such a frequently used feature? And not even an API command to jump directly to it?
  • Both scheduled and dynamic provisioning should be supported from RPRM.
  • Really, still a separate license for 1080p? It is mainstream now, not a value add.
  • The introduction of video at the firm has, over time, significantly reduced travel cost.
  • The added value of Polycom is getting harder and harder to justify in most situations anymore. When low cost software video is delivering such great quality...it is hard to justify tripling the cost of a small room to add Polycom.
The video quality is great. We have used Producer..and it has performed well, but many users don't like it. They feel like they are being "watched"....it has worked best in large rooms for us, where the users aren't focusing on the camera as much.
We rarely use these features, as most of our GS installs are in large rooms with dedicated DSPs handling all of that.
The quality and flexibility of the GS still wins...but not by a big enough margin to justify it as often as we used to.
When it comes to deploying a Group Series (GS) endpoint or not, our decision primarily focuses around the size and complexity of the room. For many rooms, we can't justify the cost...which is MANY times that of even a GREAT USB webcam and audio system. We, more or less, only put them in complex, Crestron controlled rooms.