Polycom RealPresence Group Series Reviews

41 Ratings
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Score 8.1 out of 100

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Reviews (1-23 of 23)

Alfred Brock | TrustRadius Reviewer
February 25, 2020

Talking to the World

Score 9 out of 10
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Pros and Cons

  • The sound quality is excellent
  • The images are sharp and crisp
  • We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.
  • Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance
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Anonymous | TrustRadius Reviewer
February 12, 2020

Great for meetings

Score 9 out of 10
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Pros and Cons

  • Make conference calls
  • Display clear pictures
  • Setting up meetings can take a bit to register
  • The initial setup was very cumbersome
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Anonymous | TrustRadius Reviewer
September 14, 2019

Satellite office conference room solution at lower costs.

Score 9 out of 10
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Pros and Cons

  • It's fairly straightforward to deploy.
  • Good integration with Polycom® SoundStation® IP 7000 phone to achieve high-quality audio coverage in the room without installing a more complex ceiling microphone's solution.
  • Integration with other solutions, such as Skype or Teams, requires additional licenses.
  • We ended up using it only for meetings between conference rooms, not with individual users.
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Anonymous | TrustRadius Reviewer
July 30, 2018

Polycom Group Series - The RealPresence Your Company Has Been Looking For!

Score 10 out of 10
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Pros and Cons

  • Polycom RealPresence Group Series allows for seamless online to phone interactions. Staff are able to listen to voicemail on their phone or through their email, which is especially important when they are out of the office.
  • Polycom RealPresence Group Series allows us to determine the availability of our staff, by syncing calendars and showing availability through the online messaging feature and the screen on the phone itself.
  • Polycom RealPresence Group Series allows us to easily set up and conduct phone and video based conference calls, with minimal interference or dropped calls.
  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
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John-James Worrall | TrustRadius Reviewer
March 06, 2018

A 'sure thing' for quality conferencing.

Score 10 out of 10
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Pros and Cons

  • Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
  • The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
  • Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.
  • Interface is good, but not always intuitive. For regular users, everything they need is instantly available.
  • Not 1080 out of the box, though the hardware supports it. Need a license to activate.
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John Featheringham | TrustRadius Reviewer
June 13, 2018

Polycom RealPresence: Real(ly) good

Score 8 out of 10
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Pros and Cons

  • Provides high-quality video and audio during conferences.
  • Enables the sharing of computer content from one site to the far end participants.
  • Easily used in integrated Crestron-controlled rooms.
  • Screen layout options can be somewhat limited, particularly when sharing content.
  • There have been occasional issues when connecting directly with Cisco endpoints within our environment.
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Damon Black | TrustRadius Reviewer
January 23, 2018

Video conferencing has a high price tag that pays off in the end.

Score 8 out of 10
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Pros and Cons

  • The clarity of the video is a strength.
  • Support is strong with Polycom.
  • The units will integrate with Skype which will help us in the future.
  • The user interface/remote could be more intuitive.
  • The EagleEye Director is good, but the tracking needs refinement.
  • I would like to see more on-line self support.
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David George | TrustRadius Reviewer
January 17, 2018

Difficult to set up - but once its going good video / audio

Score 7 out of 10
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Pros and Cons

  • Video quality is good.
  • Switching the video across several users seem to work well
  • It is hard to use/set up. One has to be fairly tech savvy and it still sometimes doesn't work right. Should work more like FaceTime in Apple - which is intuitive and easy to use.
  • Ability to select on your screen where the video boxes go within the container would be useful.
  • Haven't tried it but sharing a screen doesn't seem as intuitive as say WebEx.
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Adam Bruneau | TrustRadius Reviewer
January 15, 2018

Group Series, the only series for your work group.

Score 8 out of 10
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Pros and Cons

  • All in one hardware integration. Touch panel, codec, SS DSP, Mics with Clink all work well together, this reduces the need for custom programming and saves money.
  • The Polycom Provisioning service for the groups reduces human error during setup of codec's as well as consistency for UI/settings.
  • The new SNMP for Group Series has a much better structure that allows for deep monitoring.
  • Previously an issue with Global Directory dialing, the RPTouch would try to dial display name string vs ext. This was fixed recently.
  • Skype for Business integration does not work well. We currently are implementing Pexip to handle Skype.
  • Complicated wiring for Clink extension. Clink connection also easy to put in upside-down. This broke one of our HDXs in the past.
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Alfred Brock | TrustRadius Reviewer
January 11, 2018

Crisp Sound – Sharp Video!

Score 10 out of 10
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Pros and Cons

  • The sound quality is astounding.
  • The image quality is clear and sharp.
  • I would like to be able to call directly to any point accessible through the internet.
  • I would like to be able to remotely control the devices at the far end.
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Danny Dunn | TrustRadius Reviewer
November 17, 2017

Group Series Review

Score 10 out of 10
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Pros and Cons

  • Ease of use
  • Global Management
  • Just works
  • Treo integration
  • Director and producer both need advanced settings for setup. Not enough options for frame setup.
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Chad Rolfes | TrustRadius Reviewer
November 10, 2017

Opinion of a regional manager

Score 7 out of 10
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Pros and Cons

  • Strong for medium to large group meetings where 2-5 associates are connecting from up to 5 sites
  • Able to see the reaction of associates and better engage the audience in the content of the meeting
  • Improves the ability to understand/communicate when connecting associates with different native languages
  • The main issue is the reliability of connection performance - particularly when attempting to share content and video simultaneously.
  • It's difficult to use the whiteboard function.
  • The ability to easily connect to non-polycom devices/platforms - unfortunately often associates are not at a site with a polycom device/connection or from outside the organization.
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Anonymous | TrustRadius Reviewer
January 26, 2018

Go for it

Score 9 out of 10
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Pros and Cons

  • Amazing audio
  • Simple setup
  • Easy for users to understand
  • Many options for room sizing
  • The ability to share camera feed and content simultaneously
  • More layout options
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Anonymous | TrustRadius Reviewer
January 24, 2018

Polycom after One Year!

Score 8 out of 10
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Pros and Cons

  • Sales team at Polycom is engaged and wants to sell.
  • End support is pretty good compared to tech companies and is represented locally thru VARS.
  • Once installed, updated and debugged the platform is stable.
  • Install was a bit fast with a tech that was not the best, this lead to a round of support issues, fixes, and training.
  • Much of the internal learning was on our own with trial and error, and the Outlook integration was not really 100% (abandoned that as users could not understand and remember the shortcomings when meetings changed. Moved to reservation-less.
  • Stability was better after a major upgrade(only 1 year old) and a better Polycom tech.
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Anonymous | TrustRadius Reviewer
January 11, 2018

Still Powerful, but losing relevence slowly

Score 7 out of 10
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Pros and Cons

  • The actual video signalling and quality are great.
  • There is a ton of flexibility in configuration, although several options are missing, as compared to the HDX series.
  • The platform is solid...we rarely have failures.
  • The global direction access is garbage. Six remote button pushes to access such a frequently used feature? And not even an API command to jump directly to it?
  • Both scheduled and dynamic provisioning should be supported from RPRM.
  • Really, still a separate license for 1080p? It is mainstream now, not a value add.
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Anonymous | TrustRadius Reviewer
November 10, 2017

Polycom at Work!!

Score 8 out of 10
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Pros and Cons

  • Easy and attractive interface
  • Integrates well with a control system
  • Very easy to manage via web
  • Better integration with Cisco CUCM
  • Adding audio calls can sometimes be tricky when dial tones are needed
  • Put labels on the new remotes so people know which buttons do what
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Anonymous | TrustRadius Reviewer
November 28, 2017

Review from an VC Engineer who uses Polycom Equipment Daily

Score 9 out of 10
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Pros and Cons

  • Video Conf is the way of the future, and is widely used in all aspects of life for communication without the means of having to travel.
  • Meaningful conversation.
  • Share content in meetings - such as a PowerPoint deck.
  • Enables the traveling persons to give immediate feedback back to "home" on where they are; such as in retail we can see real time what a store condition is or what displays look like.
  • Biggest issue is managing the Video calls via from a Mac OS environment; such as managing the RMX.
  • The inability to connect via from a mobile device.
  • Inability to merge other type of clients into one call without having to purchase expensive equipment to do so; such as Skype for Business or Google Meet.
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About Polycom RealPresence Group Series

The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700. It is certified to use with Office 365 and Skype for Business.

Polycom RealPresence Group Series Technical Details

Operating Systems: Unspecified
Mobile Application:No