Polycom RealPresence Group Series Reviews

We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.

Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance

Remote control of the Polycom RealPresence Group series panel is very buggy.

Additional license cost for integration with Teams.

Setting up meetings can take a bit to register

The initial setup was very cumbersome

Microphone compatibility.

Physical interface standards.

Integration with other solutions, such as Skype or Teams, requires additional licenses.

We ended up using it only for meetings between conference rooms, not with individual users.

The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.

Interface is good, but not always intuitive. For regular users, everything they need is instantly available.

Not 1080 out of the box, though the hardware supports it. Need a license to activate.

Screen layout options can be somewhat limited, particularly when sharing content.

There have been occasional issues when connecting directly with Cisco endpoints within our environment.

The user interface/remote could be more intuitive.

The EagleEye Director is good, but the tracking needs refinement.

I would like to see more on-line self support.

It is hard to use/set up. One has to be fairly tech savvy and it still sometimes doesn't work right. Should work more like FaceTime in Apple - which is intuitive and easy to use.

Ability to select on your screen where the video boxes go within the container would be useful.

Haven't tried it but sharing a screen doesn't seem as intuitive as say WebEx.

Previously an issue with Global Directory dialing, the RPTouch would try to dial display name string vs ext. This was fixed recently.

Skype for Business integration does not work well. We currently are implementing Pexip to handle Skype.

Complicated wiring for Clink extension. Clink connection also easy to put in upside-down. This broke one of our HDXs in the past.

I would like to be able to call directly to any point accessible through the internet.

I would like to be able to remotely control the devices at the far end.

Treo integration

Director and producer both need advanced settings for setup. Not enough options for frame setup.

The main issue is the reliability of connection performance - particularly when attempting to share content and video simultaneously.

It's difficult to use the whiteboard function.

The ability to easily connect to non-polycom devices/platforms - unfortunately often associates are not at a site with a polycom device/connection or from outside the organization.

Better integration with Outlook to auto start conference software.

The ability to share camera feed and content simultaneously

More layout options

Install was a bit fast with a tech that was not the best, this lead to a round of support issues, fixes, and training.

Much of the internal learning was on our own with trial and error, and the Outlook integration was not really 100% (abandoned that as users could not understand and remember the shortcomings when meetings changed. Moved to reservation-less.

Stability was better after a major upgrade(only 1 year old) and a better Polycom tech.

The global direction access is garbage. Six remote button pushes to access such a frequently used feature? And not even an API command to jump directly to it?

Both scheduled and dynamic provisioning should be supported from RPRM.

Really, still a separate license for 1080p? It is mainstream now, not a value add.

Can't use touch panel and remote on the same system

Call order placement is an issue

Slow user interface

Better integration with Cisco CUCM

Adding audio calls can sometimes be tricky when dial tones are needed

Put labels on the new remotes so people know which buttons do what

Control interface with control systems is a bit time consuming

Biggest issue is managing the Video calls via from a Mac OS environment; such as managing the RMX.

The inability to connect via from a mobile device.

Inability to merge other type of clients into one call without having to purchase expensive equipment to do so; such as Skype for Business or Google Meet.

None at this time.