Polycom RealPresence Group Series

Polycom RealPresence Group Series

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Score 7.5 out of 100
Polycom RealPresence Group Series

Overview

Recent Reviews

Polycom Group Series - Good for it's time.

6
July 06, 2021
The Polycom RealPresence Group Series codecs were used as part of our outgoing Video Managed Service. Enabled collaboration for staff in …
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Poly Group Series: A good choice.

10
May 30, 2021
We use it exclusively for our video conference rooms solution throughout our organization as well as support other campuses and state …
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Talking to the World

9
February 25, 2020
Polycom RealPresence Group Series was used at the North American headquarters and select locations throughout the United States, Canada, …

Great for meetings

9
February 12, 2020
We use the Polycom RealPresence Group Series to participate in conference calls. We use Microsoft Teams to create and host the meetings. …
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Veteran Collaboration Manager

8
February 03, 2020
We standardized our enterprise video conferencing platform around the Polycom RealPresence Group Series for several reasons. The most …
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Go for it

9
January 26, 2018
My company uses the Group Series to teleconference with our remote offices and third-party companies using Skype for Business as the …
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Polycom after One Year!

8
January 24, 2018
Polycom is used by the whole company for basic audio and web meetings. [We] Use HD video conferences for site to site or external board …
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Pricing

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What is Polycom RealPresence Group Series?

The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700.…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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What is Microsoft Teams?

Microsoft Teams combines video conferencing software with team collaboration tools. The communications platform allows MS Office users to conduct conference calls and share files via SharePoint, and join or initiate a group chat.

What is Webex App?

Webex App brings together Calling, Meeting and Messaging modes of collaboration in order to create a seamless, engaging, inclusive and intelligent experience.Seamless collaboration across devices, locations and organizations· Use any computer, tablet, phone, browser or Cisco devices to connect·…

Features Scorecard

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Product Details

What is Polycom RealPresence Group Series?

The Polycom RealPresence Group Series is a video conferencing codec that connects to a standards-based video conferencing infrastructure to allow users to make video conference calls. There are three products in the series – RealPresence Group 300, RealPresence Group 500, and RealPresence Group 700. It is certified to use with Office 365 and Skype for Business.

Polycom RealPresence Group Series Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Comparisons

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Reviews and Ratings

 (58)

Ratings

Reviews

(1-25 of 27)
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Score 6 out of 10
Vetted Review
Verified User
Review Source
  • Solid codecs, well built and robust
  • Video and audio quality is very good including the microphones
  • Codecs are reliable, as long as users don't interfere with the cabling.
  • The UI is fairly dated compared to what's available on the market
  • Codecs require a fair bit of config before they are able to be used
  • Remote control is fiddly
Curt Sminkey | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The audio and video quality can not be matched.
  • For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them
  • They are rather versatile in that we have been able to integrate them with other applications
  • They are certainly not cheap.
  • I've struggled to come across any unified solution to manage all of our Polycom RealPresence devices instead of using the web interface of each one. It makes company-wide changes rather cumbersome
  • This might be an old issue but we had a really hard time pairing the RealPresence device with a Polycom conference phone and have them work together
Sonu Kumar | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • RealPresence Debut, a unique build and easy to fit in any small meeting room
  • RealPresence Group 500 with Eagle eye director makes your video interaction more interactive with autofocus
  • Support IP & SIP-based dial-in and support most of the major meeting platforms currently being used in the world.
  • Compatible with Crestron and other AV controllers.
  • GUI interface should be easier to use while dialing in, especially in RealPresence Debut.
February 25, 2020

Talking to the World

Alfred Brock | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • The sound quality is excellent
  • The images are sharp and crisp
  • We needed to interact with the networking staff who were intent on using Cisco products, and this slowed down implementation.
  • Though it was easy to train users to operate the equipment those who were not trained frequently had difficulty starting up a meeting without assistance
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • It's fairly straightforward to deploy.
  • Good integration with Polycom® SoundStation® IP 7000 phone to achieve high-quality audio coverage in the room without installing a more complex ceiling microphone's solution.
  • Integration with other solutions, such as Skype or Teams, requires additional licenses.
  • We ended up using it only for meetings between conference rooms, not with individual users.
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Polycom RealPresence Group Series allows for seamless online to phone interactions. Staff are able to listen to voicemail on their phone or through their email, which is especially important when they are out of the office.
  • Polycom RealPresence Group Series allows us to determine the availability of our staff, by syncing calendars and showing availability through the online messaging feature and the screen on the phone itself.
  • Polycom RealPresence Group Series allows us to easily set up and conduct phone and video based conference calls, with minimal interference or dropped calls.
  • The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens.
John Featheringham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Provides high-quality video and audio during conferences.
  • Enables the sharing of computer content from one site to the far end participants.
  • Easily used in integrated Crestron-controlled rooms.
  • Screen layout options can be somewhat limited, particularly when sharing content.
  • There have been occasional issues when connecting directly with Cisco endpoints within our environment.
John-James Worrall | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Polycom are still a high-end videoconferencing manufacturer and it shows. The build quality is very high, with quality components provided. In the current environment where 'huddle-room' systems are taking over and are a mix of solutions from multiple manufacturers, you can tell the difference when you open the box and get dedicated hardware that is designed to work as a single package.
  • The audio quality is very good. May sound like an odd thing to consider audio quality before video quality, but if the sound is poor, it doesn't matter how good the video is - you wont stay in the meeting.
  • Great video from the dedicated cameras. The image quality is high and the camera is silent when it moves to presets.
  • Interface is good, but not always intuitive. For regular users, everything they need is instantly available.
  • Not 1080 out of the box, though the hardware supports it. Need a license to activate.
January 26, 2018

Go for it

Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Amazing audio
  • Simple setup
  • Easy for users to understand
  • Many options for room sizing
  • The ability to share camera feed and content simultaneously
  • More layout options
January 24, 2018

Polycom after One Year!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Sales team at Polycom is engaged and wants to sell.
  • End support is pretty good compared to tech companies and is represented locally thru VARS.
  • Once installed, updated and debugged the platform is stable.
  • Install was a bit fast with a tech that was not the best, this lead to a round of support issues, fixes, and training.
  • Much of the internal learning was on our own with trial and error, and the Outlook integration was not really 100% (abandoned that as users could not understand and remember the shortcomings when meetings changed. Moved to reservation-less.
  • Stability was better after a major upgrade(only 1 year old) and a better Polycom tech.
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • The clarity of the video is a strength.
  • Support is strong with Polycom.
  • The units will integrate with Skype which will help us in the future.
  • The user interface/remote could be more intuitive.
  • The EagleEye Director is good, but the tracking needs refinement.
  • I would like to see more on-line self support.
David George | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Video quality is good.
  • Switching the video across several users seem to work well
  • It is hard to use/set up. One has to be fairly tech savvy and it still sometimes doesn't work right. Should work more like FaceTime in Apple - which is intuitive and easy to use.
  • Ability to select on your screen where the video boxes go within the container would be useful.
  • Haven't tried it but sharing a screen doesn't seem as intuitive as say WebEx.
Adam Bruneau | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
  • All in one hardware integration. Touch panel, codec, SS DSP, Mics with Clink all work well together, this reduces the need for custom programming and saves money.
  • The Polycom Provisioning service for the groups reduces human error during setup of codec's as well as consistency for UI/settings.
  • The new SNMP for Group Series has a much better structure that allows for deep monitoring.
  • Previously an issue with Global Directory dialing, the RPTouch would try to dial display name string vs ext. This was fixed recently.
  • Skype for Business integration does not work well. We currently are implementing Pexip to handle Skype.
  • Complicated wiring for Clink extension. Clink connection also easy to put in upside-down. This broke one of our HDXs in the past.
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • The actual video signalling and quality are great.
  • There is a ton of flexibility in configuration, although several options are missing, as compared to the HDX series.
  • The platform is solid...we rarely have failures.
  • The global direction access is garbage. Six remote button pushes to access such a frequently used feature? And not even an API command to jump directly to it?
  • Both scheduled and dynamic provisioning should be supported from RPRM.
  • Really, still a separate license for 1080p? It is mainstream now, not a value add.
Score 9 out of 10
Vetted Review
Verified User
Review Source
  • Video Conf is the way of the future, and is widely used in all aspects of life for communication without the means of having to travel.
  • Meaningful conversation.
  • Share content in meetings - such as a PowerPoint deck.
  • Enables the traveling persons to give immediate feedback back to "home" on where they are; such as in retail we can see real time what a store condition is or what displays look like.
  • Biggest issue is managing the Video calls via from a Mac OS environment; such as managing the RMX.
  • The inability to connect via from a mobile device.
  • Inability to merge other type of clients into one call without having to purchase expensive equipment to do so; such as Skype for Business or Google Meet.
November 17, 2017

Group Series Review

Danny Dunn | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
  • Ease of use
  • Global Management
  • Just works
  • Treo integration
  • Director and producer both need advanced settings for setup. Not enough options for frame setup.
November 10, 2017

Polycom at Work!!

Score 8 out of 10
Vetted Review
Verified User
Review Source
  • Easy and attractive interface
  • Integrates well with a control system
  • Very easy to manage via web
  • Better integration with Cisco CUCM
  • Adding audio calls can sometimes be tricky when dial tones are needed
  • Put labels on the new remotes so people know which buttons do what
Chad Rolfes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
  • Strong for medium to large group meetings where 2-5 associates are connecting from up to 5 sites
  • Able to see the reaction of associates and better engage the audience in the content of the meeting
  • Improves the ability to understand/communicate when connecting associates with different native languages
  • The main issue is the reliability of connection performance - particularly when attempting to share content and video simultaneously.
  • It's difficult to use the whiteboard function.
  • The ability to easily connect to non-polycom devices/platforms - unfortunately often associates are not at a site with a polycom device/connection or from outside the organization.