Polycom after One Year!
January 24, 2018

Polycom after One Year!

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Modules Used

  • RealPresence Group 310
  • RealPresence Group 500

Overall Satisfaction with Polycom RealPresence Group Series

Polycom is used by the whole company for basic audio and web meetings. [We] Use HD video conferences for site to site or external board meetings. Dozens of sites have invested in 300 and 500 room systems. [We're] Phasing out external conferencing products to leverage internal investment. User adopting of advanced features is continuing, hopefully will utilize more.
  • Sales team at Polycom is engaged and wants to sell.
  • End support is pretty good compared to tech companies and is represented locally thru VARS.
  • Once installed, updated and debugged the platform is stable.
  • Install was a bit fast with a tech that was not the best, this lead to a round of support issues, fixes, and training.
  • Much of the internal learning was on our own with trial and error, and the Outlook integration was not really 100% (abandoned that as users could not understand and remember the shortcomings when meetings changed. Moved to reservation-less.
  • Stability was better after a major upgrade(only 1 year old) and a better Polycom tech.
  • System was never put in with a hard ROI
  • Hope is to reduce travel costs if people get comfortable with it
  • Will reduce external costs of external hosted products used (will mandate)
Quality, Eagle Eye all are good GIVEN you have robust WAN links. User video is normally OK but can flake out with public internet. Small and large rooms are a challenge for some of the camera usage in-room systems. Rooms need to be set up well for video and good acoustics.
Sound issues are a major thing, most are user induced, multiple MICs open (phone and computer) or lack of knowledge by the leader to control the conference and mute people that are external.
Went for Polycom due to the INTERNAL quality of HD room to room quality. If we were only looking for external audio or web meetings an external partner and platform seems to be a better choice. But a web provider cannot match the internal COS high-speed WAN quality (I believe).
Telecom audio, web meetings work well. Can further integrate room systems like Crestron but the learning curve for people is steep. Would like to see people embrace and adopt video meetings to reduce travel cost but that is hard to do without a mandate. Some people get it and use it, some do not or do not want to, but in the end it works well if you know how.