Item: PrinterLogic
Rating: 7
Author: Austin Hoye

Overall Satisfaction with Vasion PrinterLogic

Use Cases and Deployment Scope

For our coworkers, Vasion's PrinterLogic could not have been easier to use. It was so easy to implement and setup. A quick refresh of configurations, and boom a user now has access to all the printers they could need, all managed and done during the deploy of the printer. Vasion's PrinterLogic works very well for both onsite and remote users alike, and it's security features are a great help.

Pros and Cons

Pros

Ease of Use
Security Features
Ease of Deployment

Cons

Plotter drivers for Windows
Plotter Drivers for Mac
Better mac support on printers

Most Important Features

Printer queue access and priority list
Canceling print jobs
Quick Deployment of Printers and Profiles

Return on Investment

Fewer Helpdesk Calls
Time saved on deployment and setup of printers
Admin control's for user access is also very easy to use, and it can connect directly to active directory

Usability

I would give it an eight because for almost all users, deploying printers has been so simple. There have been a couple of cases with Vasion's PrinterLogic and MacBooks that sometimes disagree, however, this has been rare and is normal with plotters. There was also a one-off with a Windows user, where they had told us to deploy a new laptop to the user instead of fixing their software. This was done, and the issue still came up. I had to find a way to completely delete the program and all of it's folders myself, without the help of support to fix the Vasion's PrinterLogic error that was coming up.

Print Management Impact

No need to worry about users trying to print to a printer they aren't supposed too. They will only have access to what is assigned. The number of features within Vasion's PrinterLogic was great, and very easy to integrate. We use Vasion's PrinterLogic nearly everyday, especially with me being the main printer tech here at [...]. It is most helping us solve the issue of all users having access to certain printers. Vasion's PrinterLogic helped solve an issue to where people were printing to the IT copier, and printing random things, and implementing Vasion's PrinterLogic helped lock that out.

Key Insights

Do you think PrinterLogic delivers good value for the price?

Yes

Are you happy with PrinterLogic's feature set?

Yes

Did PrinterLogic live up to sales and marketing promises?

Yes

Did implementation of PrinterLogic go as expected?

I wasn't involved with the implementation phase

Would you buy PrinterLogic again?

Yes

Other Software Used

Sophos Mobile, ConnectWise Automate, Microsoft 365 Business Premium

Likelihood to Recommend

Vasion's PrinterLogic doesn't always like plotters. Plotter drivers are often not always supported, and I often have to resort to legacy plotter drivers like using a T520 driver on a T650, or using a HPLG driver on one that only has Version 4 drivers. Version three works just fine. Customer support has been questionable. I have had both a wonderful experience, and a terrible one, both about plotter drivers funny enough.

Comments

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Brock Faucette
commented 2 years ago
Hi Austin, Appreciate you leaving a review for Vasion Print. It's good to hear the process has been easy for your end users and the software mostly great for your IT department. You're right that some printers only have V4 drivers, which our design doesn't support. I'm sorry that you had a bad experience once with our support team around the v4 issue! Even one not-so-great experience is too many. Feel free to reach out to me, and I'll try my best to make things right: brock.faucette@vasion.com

Vasion's PrinterLogic's ease of deployment, and even easier print management.