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Printfection - New to It and Enjoying It
May 24, 2022

Printfection - New to It and Enjoying It

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

We are a company that creates and sends out a lot of swag. Printfection helps us keep a refreshed catalogue of swag available for both internal and external orders. From my experience, my team will send out a few hundred items a year, but I know company-wide we're sending out thousands of items every year.
  • Consistency in quality
  • Speediness
  • Competency
  • Website could be a bit more intuitive to use when ordering
  • Pricing
  • Quality
  • Speed of shipping
  • Keeps company morale high
  • Makes people feel like they're being supported and a part of a team
Printfection's overall support is great. Whenever I open a ticket, I get a response in an hour if not sooner. Beyond that, customer support and a sales rep are always willing to set up a Zoom meeting, so we can have face time before placing an order. Everyone is always more than willing to take the time to answer questions and try to order exactly what my team needs.
Printfection has been able to ship out swag to both Zendesk internally as well as to external customers and event spaces. This makes it easy for swag to get directly to who it's going to without having to have Zendesk employees be people in the middle trying to sort out and repackage orders. Printfection is a timesaver, without a doubt!

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

Yes

Did implementation of Printfection go as expected?

I wasn't involved with the implementation phase

Would you buy Printfection again?

Yes

Printfection is well-suited for larger orders and orders that have multiple items in each order. It's great to send a quote-unquote care package of items, meaning a bunch of small things and maybe a couple of larger, more expensive items.

Printfection would not be the ideal company to use if you wanted a one-off item or a handful of items each customized differently. The main point of the company is to do bulk orders.