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Happy customer due to great customer service, excellent product, and lots of saved time and energy!
December 09, 2022

Happy customer due to great customer service, excellent product, and lots of saved time and energy!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Printfection

We use Printfection to manage our swag - internal and external. Through their partnership we are able to set up campaigns for marketing use as well as send links to employees to redeem items for gifts to help with reward programs and thank yous. We use their services to set up kits as well to send welcome gifts to new hires and conference packages to customers.
  • Great customer service!
  • Video updates on your account that are personal and informative.
  • Quick response times.
  • Sometimes the process for adding or removing items can be a bit involved. It would be nice for the archive/adoption process to be simpler.
  • Shipping nationally and internationally
  • Swag management
  • Great customer service
  • N/A
Every time we've reached out needing help the Printfection team has been super helpful! Quick to respond and very thorough and informative in their responses.

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Yes

Did Printfection live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Printfection go as expected?

I wasn't involved with the implementation phase

Would you buy Printfection again?

Yes

Printfection is great for small and medium sized businesses like ours who don't have a ton of extra people focused on swag distribution. They can store and manage our items, help order more inventory when needed, and help ship and distribute those items as needed. It's saved our team hours of extra work having to package and ship out various gifts to employees and clients. They also ship internationally which was always a challenge for us! Their customer service is amazing. They are quick to respond and always have a solution to our problems. Love working with them!