Item: Printfection
Rating: 8
Author: Jacqueline Leras

Overall Satisfaction with Printfection

Use Cases and Deployment Scope

We use Printfection for our gifting and swag. We have almost all of our customer-facing teams using it to thank prospects/customers and celebrate customer wins. We also use it internally to send welcome boxes to new employees. Lastly, Printfection supports our event swag and apparel. We previously were using a Shopify store and had trouble tracking things. It also wasn't easy for our team to understand and we saw a decline in gifting. Since starting with Printfection, we have already seen more interest in gifting from our team.

Pros and Cons

Pros

AMAZING team. The customer support we have received is unmatched.
Great quality of products and lots of product options.
Very user-friendly and easy to navigate.

Cons

The Salesforce integration is not where it needs to be. You only can integrate certain components and it makes it challenging to track things inside of Salesforce.

Most Important Features

Great team and support
Easy to navigate
Tons of awesome swag options to choose from

Return on Investment

Printfection is far more expensive than what we were previously using and we haven't seen a huge ROI yet in terms of influence on pipeline.
Our employees are more engaged using Printfection than they were with our previous tool.
Printfection helps with product design and research which saves me a ton of time when selecting new items.

Support Rating

Their support is awesome! Our Customer Success Manager and Customer Merchandise Manager are very attentive and great at communicating. They're proactive and bring us ideas that really help guide the decision-making process and make our lives easier. Their support is really what makes this tool great.

Alternatives Considered

Sendoso, Reachdesk and Shopify

There were a couple of reasons we selected Printfection: price and contract/level of commitment (we are on a month-to-month plan). To be honest, there are products that integrate better with Salesforce and have more capabilities but we were looking for something that didn't require us to sign a year contract and was a reasonable price. After purchasing, we are extremely impressed with their team and consider this a huge benefit of going with Printfection.

Key Insights

Do you think Printfection delivers good value for the price?

Yes

Are you happy with Printfection's feature set?

Did Printfection live up to sales and marketing promises?

Did implementation of Printfection go as expected?

Yes

Would you buy Printfection again?

Yes

Likelihood to Recommend

We absolutely love Printfection and it has been a great experience so far. The swag and apparel we order often exceed our expectations and the team is incredibly helpful and creative. Our CSM is knowledgeable and quick with email responses and any support we might need. We also have a dedicated merchandise manager who is always coming up with new ideas for our team.

On the other hand, the lack of Salesforce integration capabilities has been very frustrating for us. We bought Printfection because we were struggling to track our gifting and we needed something that would communicate nicely with Salesforce. We were told the integration worked and was easy but it took multiple meetings with the team to get it set up and it's still not what we were hoping for. The integration is really just creating a button that links to Printfection and the two tools don't communicate in any way.

Comments

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Amazing support and product selection!