#1 most frequent
United States of America
50.0%62 installations of 124
What is ProcessMaker?
ProcessMaker is a process automation platform that helps organizations optimize and scale their business operations. By combining workflow automation, AI-driven decision-making, and advanced analytics, ProcessMaker empowers businesses to streamline complex processes, improve efficiency, and enhance customer experiences.
Categories & Use Cases
Product Demos
Top Performing Features
Process designer
Web-based tool for creating and customizing web process models
Category average: 8.6
Business rules engine
Business rules engine allows non developers to change business logic in a model
Category average: 7.6
SOA support
Support for reusable services to be built into process design
Category average: 8.9
Areas for Improvement
Form builder
Integrated form design tool
Category average: 7.3
API for custom integration
An API (application programming interface) provides a standard programming interface for connecting third-party systems to the software for data creation, access, updating and/or deletion.
Category average: 7.6
No-Code Automation
The product allows complex process automation without requiring coding knowledge.
Category average: 7.5
Who Buys & Uses ProcessMaker
#2 most frequent
Bolivia (Plurinational State of)
6.5%8 installations of 124
#3 most frequent
Canada
4.0%5 installations of 124
Pros
- Strong integration capabilities with third-party applications
- Efficient process development and execution with clear error reporting
- Detailed activity and event tracking for granular insights
Cons
- Perceived lack of emphasis on fostering customer self-sufficiency
ProcessMaker
Use Cases and Deployment Scope
We have integrated ProcessMaker with Google Workspace, Azure, and Netsuite to monitor requests from our over 500 retail locations to identify trends in real time. ProcessMaker is then used to delivery various reports to the management teams at each of our locations.
Pros
- Integrations with other 3rd party apps
- Integrations with 3rd party platforms
- Report delivery via email
Cons
- Cost
- Interface
Return on Investment
- Increased efficiency with workflows
- Enhanced operational reporting
Usability
Alternatives Considered
Zapier, Asana and Smartsheet
Other Software Used
BetterCloud, Google Workspace, Google Cloud Platform, Twilio SendGrid
Robust product for task mining could do with some updates to the dashboarding features
Use Cases and Deployment Scope
We are currently using the Task Mining component from ProcessMaker to evaluate our business processes and identify inefficiencies, opportunities for streamlining the process and to implement automation. We look at processes which have a very significant number of manual process steps which involve activities outside of our core system landscape, or when there are many different applications involved.
Pros
- Connecting activities across applications which are not part of the core landscape (e.g. Excel, MS Teams)
- Being able to identify activities being performed such as typing into a form, reading content on pages, or navigating between pages in an application.
- Identify copy / paste events, including the source system / application being copied from and the target.
Cons
- The maturity of the Task Mining dashboard is quite low
- The process for managing the invitation tokens to a team is quite challenging
- The knowledge curve for configuring, especially with moderately complex system landscapes, is very steep.
Return on Investment
- For the use cases we have deployed, the ROI has been negative - without a significant business impact.
- We did not do a good job selecting cases with a strong burning platform to deploy the capability into. Therefore, despite obtaining some interesting insights, there was no desire to make changes to the process - thus not having a business impact.
Usability
Alternatives Considered
UiPath Process Mining and Celonis
The product has potential
Use Cases and Deployment Scope
We use ProcessMaker for deal closings. The product serves as a checklist.
Pros
- Customizable
- Intuitive
Cons
- Frequent errors and unsatisfactory fixes
- Missing functionalities
- Messy interface
Return on Investment
- Organized documentation
Usability
Alternatives Considered
Notion
Powerful Workflow Platform
Use Cases and Deployment Scope
ProcessMaker is used to run various applications in our organization. With the goal of cutting cost, our organization has moved over 15 applications that we use to patronize from third-party's to the platform. We have now created Document management, Reimbursement , Vendor Contract Management and many other applications on the platform
Pros
- It handles libraries very well. you can input various libraries during the development of a process
- ProcessMaker runs scripts efficiently and the error codes are very clear to understand
- Onboarding a process is not too cumbersome
Cons
- Needs to improve with Integrations with other applications
- Improve on resource consumption
Return on Investment
- We have saved organization cost of $12000 from moving Document management from previous vendor to ProcessMaker
- 15 applications have currently been moved to ProcessMaker, which is a cost saving for us
Usability
ProcessMaker An excellent tool for process automation
Use Cases and Deployment Scope
We use ProcessMaker within our organization in many different ways. We use it for creating forms, executing and managing processes through platform's interface, reporting and improving processes based on data and performance and designing and automating business process using its Business Process Model and Notation (BPMN) modeler.
Pros
- Form creation
- Integrations
- Reporting
Cons
- Automate production releases
- Fix the performance issues with big processes
- Simplify the user interface
Return on Investment
- Positive impact: Task automation which simplifies a lot of our work
- Positive impact: Audit trails which enhance our research and tracking capabilities
- Negative impact: User interface is complex which causes some user dissatisfaction on our end
Usability
Alternatives Considered
IBM Business Automation Workflow, Blueprint Platform and CMW Platform
Other Software Used
Arctic Wolf Managed Security Awareness, Arctic Wolf Managed Detection and Response, Sophos Cloud Optix
