Effective but not adapted to all business contexts
September 20, 2019

Effective but not adapted to all business contexts

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Proofpoint Security Awareness Training (formerly Wombat Security)

We use Proofpoint Security Awareness Training accross the whole organization to manage our IT security awareness campaign to all users.
It permit to sensitize about risks linked to business activities : working remotely, surfing in an unsecured way, don't be careful with personal data etc. Moreover the product permit to adress the topics related to phishing attacks, through modules, training sessions and phishing campaigns

Pros

  • Turnkey solution
  • Adaptable and polyvalent content
  • User support
  • Easy handling of the platform

Cons

  • Images (for posters, wallpapers) not really catchy
  • Visuals with too many information on it (text, explanations etc.)
  • E-learnings mainly in English, and with no audio track
  • Not calculable to date
My customer support is very efficient, even if he is located on another time zone. I always had quick responses to my answers, in less than 24 hours. He really helped me to get started with the platform, and to understand how to configure my campaigns and was always available to answer all my questions. When he didn't have the information himself, he took the time to ask a technical resource and put me in contact with them if it was necessary so that I could address my problem.

Do you think Proofpoint Security Awareness Training delivers good value for the price?

Yes

Are you happy with Proofpoint Security Awareness Training's feature set?

Yes

Did Proofpoint Security Awareness Training live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Proofpoint Security Awareness Training go as expected?

Yes

Would you buy Proofpoint Security Awareness Training again?

No

Proofpoint Security Awareness training is well adapted for organizations which want to make classical IT awareness campaigns, based on posters, articles, wallpapers and e-learnings.
Their database of content related to cybersecurity and content adaptability is an advantage. It allows you to have material available on many topics related to IT security.

However, the content is mainly effective for so-called "classic" campaigns and does not necessarily adapt to the scale of large groups, with specific working contexts. It does not allow the specificity of an area to be taken into account and the way the campaign is conducted to be adapted to it. For example, more interactive and entertaining content could be an advantage over traditional e-learning.

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