Not the Industry-Standard; Qualtrics is the Industry
March 15, 2016

Not the Industry-Standard; Qualtrics is the Industry

Will Miller | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Research Suite

Overall Satisfaction with Qualtrics

Qualtrics is used all over our campus. From internal to external surveying to meeting scheduling, our entire community has become used to turning to Qualtrics as the first option for every possible scenario. It's most meaningful in replacing major surveys with expensive price tags that we used to ask outsiders to do. It's saved us tens of thousands of dollars in itself there.
  • Easy to use: It's quick to train students, faculty, and staff campus wide. Unlike any other service, we can get people onboard very quickly.
  • Branding: We have made Qualtrics look like Flagler. It's easy to recognize and anyone who receives surveys from us is well aware of where it comes from.
  • Reporting: Qualtrics reporting just keeps improving. Especially with the qualitative tools available in the Insight Platform.
  • I have seen no weaknesses.
  • Increased employee efficiency
  • Increased response rates
  • Elimination of expensive, non-customizable external surveys
I can't even write a compare/contrast here; there's no comparison to Qualtrics. From tools to value to feeling appreciated as a customer, Qualtrics puts everyone else to shame.
Salesforce App Cloud, Jenzabar Internet Campus Solution (JICS)
Qualtrics isn't the industry leader; it's the industry. I can't imagine using any other service for what we use Qualtrics for. They are innovative, responsive, and always willing to take suggestions. I feel valued as a customer.

Evaluating Qualtrics and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
  • Vendor Reputation
  • Positive Sales Experience with the Vendor

Qualtrics Support

They're quick and effective!
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Yes - Yes!