Great initial experience
Jess Johnson | TrustRadius Reviewer
October 22, 2019

Great initial experience

Score 10 out of 10
Vetted Review
Review Source

Overall Satisfaction with Quantum Metric

Our company recently deployed and began using Quantum Metric (QM) for a large government client. The client operates much like a B2C business, advertising and attracting users to their site who then can compare and purchase a solution.

The client has struggled with understanding where users have problems on their site, and how they can resolve the issues.

It is primarily being used by the marketing and user experience teams. The dashboard and how it presents data is very user-friendly. Yes, a lot of the data is available in regular analytics tools, but it is presented better.

What is really special about QM is how it surfaces issues such as "rage clicking," or spending a lot of time typing, waiting for page loads - those issues that sometimes cause users to abandon a site.

And then I really like the view, I don't recall the name, but it shows a laptop, tablet, and phone then shows live (I think they are live) users going through your site on each of those devices. Yesterday, I saw a user from Florida on a phone, a user from Texas on a laptop, and a user from Tennessee on a tablet - all at the same time - going through the site.
  • Surfacing problems and identifying the issues are easy and intuitive
  • Presenting information logically
  • Ability to quickly replay problem sessions
  • The level of security is excellent to help protect user's privacy
  • Integration with other tools is not fully baked
  • Too early to tell, but the client has been amazed at what they are seeing in QM so far.
The few engagements we've had have been positive.

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If you're looking to go beyond session replay and have a tool with intelligence to show you specific issues, and prioritize those, I think this is a good tool. Retailers that have had ups and downs, and are maybe seeing an increase in their online traffic/sales, who want a better view of how to improve the customer experience. You need a fairly mature digital analytics environment for this to make sense.

If you have a more basic analytics environment, or you don't have the people/skills to use all the information QM can provide, it's probably not a good fit.