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Quantum Metric makes our work easier
October 22, 2019

Quantum Metric makes our work easier

Jason LeBoeuf | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quantum Metric

We use Quantum Metric on a daily basis within both the eCom and IT teams. We watch reply sessions of every customer service issue sent to us from the CS team each morning. Then based on those findings, create tickets for IT to review and build fixes for any issues uncovered.
  • Session review
  • Issue reporting
  • Custom alerts for known issue tracking
  • Dashboard UX
  • Reporting functionality
  • User training
  • Quickly resolving customer facing issues
  • Able to spot major checkout issues
  • Acoustic Experience Analytics (formerly Tealeaf)
Quantum Metric was much more affordable and implementation was much easier.
Client managers are very knowledgeable and helpful.

Do you think Quantum Metric delivers good value for the price?

Yes

Are you happy with Quantum Metric's feature set?

Yes

Did Quantum Metric live up to sales and marketing promises?

Yes

Did implementation of Quantum Metric go as expected?

Yes

Would you buy Quantum Metric again?

Yes

We couldn’t have survived our site launch without having Quantum Metric available to watch user sessions to uncover issues. Then the ongoing daily use is critical in managing our customer journey experience going forward. If you don’t have at least one resource that can learn and use the tool, then it might not be that useful to you.