Item: Coveo Qubit
Rating: 7
Author: Verified User

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

Our Ecommerce Department uses Qubit for testing new site features before pushing them live. We also use it to target customer groups during promotions and events.

Pros and Cons

Pros

Qubit is particularly good at helping us decide which features we should be testing on our site based purely on our data. This helps us ensure that we are only testing things that are going to provide us with the most value.
They are also very proactive at reaching out to us and are quick to respond to requests.

Cons

I would love to see a more flexible pricing plan so that I could purchase support as I needed it instead of in large bundles.

Customers well suited for Qubit are those that have an in-house analyst that can go through the data regularly as well as a website with significant enough traffic to ensure tests are completed in a timely fashion.

Using Qubit

Return on Investment

We have seen an overall increase in our conversion rate online since we have started using Qubit.

Likelihood to Renew

We want to continue to collect and analyze the data we have been collecting as well as continuing to test new site features. We also love being able to target customers based on their behavior.

Qubit Support

Support Rating

Rotating account managers, unreliable deadlines, results don't always follow requirements.

Qubit Reliability

Performance

Comments

Please log in to join the conversation

Laura Kightlinger
commented 9 years ago
Thank you for your feedback. It is great to hear that you are using the data Qubit collects to determine what experiences to test or action onsite for specific user groups. We find this is the best way to increase conversion meaningfully. As our platform expands, there will be increased flexibility in features and pricing, so please do speak with your account team about this. Thank you again for sharing your thoughts. If you have any other feedback, do not hesitate to contact us. - Laura, Head of Customer Success at Qubit

Easy to use and great support

Software Version