Qubit - A useful Customer Experience Tool
December 05, 2016
Qubit - A useful Customer Experience Tool
Score 6 out of 10
Vetted Review
Verified User
Overall Satisfaction with Qubit
One department controls the roadmap, which is inputted into by many different departments. Qubit is primarily used as an A/B testing tool. We have tried to use their personalisation features but with limited success. We purchased professional services, which acted as a 'middle man' between our commercial organisation and the Qubit development team.
- Professional services is incredibly knowledgeable. Many experiences we wanted to create would not have been possible without this.
- Quick to fix issues we have raised in production.
- Commitment to engaging our internal teams by running workshops across Europe.
- Industry leading personalisation product. A shame we didn't get a chance to use it!
- Delivery times. More often than not, delivery dates were missed. This was very frustrating throughout our relationship.
- Production issues. We had several issues in production due to Qubit product changes that we were unaware of. This was unacceptable.
- Professional services spread too thinly. Sometimes, our contacts took too long to respond, which was exacerbated massively when employees were on annual leave.
We opted for Qubit due to their personalisation features compared to the other market offering, as we felt their Visitor Cloud was a USP in the industry. The Visitor Cloud allows further personalisations, such as social proofs, to complement internal data we have gathered and transform it into a live, front end product.