A lot of power in a small package
Updated November 08, 2017

A lot of power in a small package

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Qubit

Qubit is being used by the whole company to support various requests but only implemented by the UX department. A/B testing is its primary application but it also supports business requirements for rolling out quick changes that would normally have to go through a much more convoluted internal process of releasing updates.

Pros

  • It uses standard coding and styling languages, Javascript and CSS.
  • You can run multiple tests at the same time.
  • It's a web app so it can be accessed from anywhere.

Cons

  • It's lacking version control for the markup.
  • More detailed guide for developers with up to date examples would be nice.
  • There are no clear standards of coding up the experiences so quite often you need to try different ones.
  • Simple Usability
Simple usability is a controlled group testing only. Qubit on the other hand allows you to run a test on a live site with traffic ranging from 5% to 95%
Qubit is definitely a right tool for quickly deploying small tests and updates. One person with the right skillset can implement and manage quite easily a significant amount number of experiences in a short time.

I wouldn't recommend it for long term fixes or pieces of functionality that should be implemented on the back end side. Also, the load time can be an issue in some instances.

Qubit Support

The support quality provided by Qubit is satisfying. Technical level of staff is very good and provided solutions and fixes always work. There are a few downsides though.
  • It's quite expensive and you could be quoted for the time the support staff spends on writing up reply emails.
  • It's happened a few times where a person dealing with one of our queries had left and we had to go through the whole process of explaining the issue again to the new technician
  • The FAQ section and the technical documentation is out of date and quite limited

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