Item: Coveo Qubit
Rating: 10
Author: Kim Jacob

Overall Satisfaction with Qubit

Use Cases and Deployment Scope

Qubit is currently being used by our Omnichannel and Digital department to set up new experiences, test new experiences, understand trends and finally make an informed decision to go for a permanent solution on our website platform. It currently solves our key problem of lead time to have experiences set up and running on our website platform as it requires releases whereas Qubit provides a way of doing it almost immediately.

Pros and Cons

Pros

Ease of use
Knowledgeable support resources
Super low time to market for experiences

Cons

Missing: Industry suggestions for new experiences, suggestion of goals for existing experiences
Missing: Email preview links functionality
Missing: Enhanced design tool to do basic design related experiences on Qubit itself

Alternatives Considered

RichRelevance, AddSource and Google Analytics

Key points that keep us close to Qubit are its knowledgeable resources, presentation and UI, ease of getting trained, ease of use, low time to market, analytics and reports.

Other Software Used

CDNetworks, RichRelevance, Pingdom

Likelihood to Recommend

Well Suited: Tag management, personalized experiences, segment study, marketing campaigns, seasonal design upgrades, quick corrections on website, industry trends
Not appropriate: Heavy front end changes

Using Qubit

Usability

Overall navigation on Qubit is very user friendly and requires a minimal training to be up and running. Be it reviewing existing experiences or setting up new experiences, the process is pretty simple for business user. Add some basic development skills to your kitty, you can do magic with Qubit and make your website do wonders!

Comments

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George Barker
(Vendor Representative) commented 8 years ago
Hi Kim, many thanks for this in-depth review of the Qubit platform. Great to hear that we're meeting your expectations and delivering for the business. I've passed your review straight into the product team and they'll be assessing where we can make continual improvements for you. Ease of use is something we've been working on and it's fantastic to hear that this is paying off! Any other questions, don't hesitate to get in touch with customer success or me. Thanks again, George - Customer Advocacy at Qubit.

Qubit all the way!