Item: Quickbase
Rating: 6
Author: Anastasia Izausome

Overall Satisfaction with Quick Base

Use Cases and Deployment Scope

We use QuickBase at our company as a CRM tool that helps us manage customers, leads, and jobs. It is used across the whole organization and different departments have different usages and use different apps on the system, which make it versatile and help us manage a lot of different tasks.

Pros and Cons

Pros

Setting follow-ups
Robust reports
Ability to customize apps

Cons

Better API
Better integrations
More support

Alternatives Considered

Zendesk and Zendesk Chat (formerly Zopim)

I used Zendesk in a previous company. I would probably choose Zendesk over QuickBase if given the opportunity/choice. However, I'm not familiar with how Zendesk has changed since I've used their platform.

Likelihood to Recommend

QuickBase works well enough and it is very customizable, however, it does take a technical individual to change and customize the apps. I have worked with other CRM systems in the past that seem to be more intuitive, although less customizable. I find that in this company it is well enough for the purposes it is used for, but I couldn't imagine using it in past situations with previous companies I've worked with.

Quickbase Feature Ratings

Integrations and Governance

Systems Integrated With

our own software
zapier

It was not too difficult, we have different levels of integration.

Comments

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