Overall Satisfaction with QuickBase
We are using the tool across the department for multiple applications, the goal being to bring multiple home grown, one-off applications, into a single tool in the fire department. This has been a success in shift planning/scheduling, payroll verification, and a full implement of Fire Marshal Office mapping/inspections for the city.
- Ability to build tool layout and functionality directly to fit your needs.
- Automation of data calculations and subscriber notifications of this data.
- Improved App view.
- Ease of use for tying data together in relationships.
The build out took some time, but Quickbase engineers were helpful with initial deployment. Deploying was easy. As the tool has grown, maintaining and tying new things together has been challenging at times.
We looked at a handful of exiting fire-specific tools. The one thing that QuickBase did was allow us to bring multiple tools together into a common tool and make the tool specific to our needs.
I think that the build out of applications by citizen developers is somewhat difficult if they are not tech savvy. But, attending classes/training, as well as the support of the engineering team, allows them to get apps developed in time.
- Solving a specific business challenge
- Building and deploying an application (or multiple applications) that meets our exact needs
As we learn more about the tool, as well as find improvements to be made, we have been able to implement changes fairly easy. We are currently in the process of a large revamp of forms and workflow for our Fire Marshall application and Building Inspections.
Price point is a little hefty per user for smaller organizations in the 50-200 employee range. It has become a point of contention in regards to growing the tool. We have the ability to grow from 20 users to 150 users but that price point does not make it effective for us. Maybe a group pricing with more users [would be helpful].