QuickBase - Not so quick to meet our business need.
January 23, 2017

QuickBase - Not so quick to meet our business need.

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBase

We use quickbase to perform request management. Requests come in from areas of the organization that are transactional in nature. We also use it as project tracking.
  • The ability to have a workflow, notifications and assignment of tasks.
  • Cloud-based, easy to manage and modify as needed.
  • Options to create lots of different apps to meet changing business needs.
  • Expensive for a cloud-based solution - yhe pricing model is high end, in comparison to similar solutions which are 1/2 the cost.
  • The account management leaves a lot of support to be desired. Lack of any support or account management for such a large organization. Calls come at contract renewal time, no ongoing support.
  • There's been a fair amount of unexplained downtime.
We have not achieved this with our QuickBase. Our application has been added on and band-aided to get it to where we want it to be. It's more so turned into a database of projects for us, rather than what we had hoped for. Which was integration of projects, resources and resource utilization.
We are looking into Smartsheet, it provides similar capabilities and at a fraction of the cost. Projects can be managed and notifications sent.
Any technical person can pick up quickbase and create some apps. The struggle where you need some serious technical support is on the tables and sometimes things for some reason or another just don't work in quickbase. I am self taught on how to work in QuickBase. No formal organization IT support is needed. Once your app is built is extremely easy to maintain by a technically inclined person.
  • Improving our ability to drive insights from our data
We have not used a quickbase developed application. Our applications are custom made to match our business.
QuickBase is well suited for a someone who is looking for workflow management, wants to assign tasks to individuals and see the status of tasks or projects. Overall it is a good tracking system.