Love Quickbase, but it's hard to build new applications with no tech experience!
October 27, 2022

Love Quickbase, but it's hard to build new applications with no tech experience!

Madison Staggs | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Quickbase

We use Quickbase as a ticketing system for our after service reports.
Our call center creates tickets to track the status of the customers repair service to their product.
We also use Quickbase to manage and distribute nationwide technicians out for repair services on the customers products.

Pros

  • Tracks customer files so we can monitor repair services
  • Monitoring employee progress
  • Calculating monthly reports through Quickbase

Cons

  • Pipelines is particularly hard for me to use
  • Would like to be able to automate email notifications for non-users (customers)
  • Make it easier to understand the backend information for non-tech savvy people (i cant figure out how to set up pipelines or automations)

Do you think Quickbase delivers good value for the price?

Yes

Are you happy with Quickbase's feature set?

Yes

Did Quickbase live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Quickbase go as expected?

I wasn't involved with the implementation phase

Would you buy Quickbase again?

Yes

Our company does not use Quickbase for the sales or marketing departments. Trying to build new applications (such as inventory system) has been a challenge since we do not have a tech-savvy employee. I am not able to code , so some features are difficult to add on my own. I have been able to implement simplistic builds to the already set up platform that we have. However, I have great trouble building new applications from scratch.
Netsuite is used in our sales department and is easily understandable from the dropdown menu's provided. However, I have never built an application through Netsuite so i do not have any opinions on that.
  • Improving our ability to drive insights from our data
  • Improving collaboration across one or more teams
  • Solving a specific business challenge
  • Building and deploying an application (or multiple applications) that meets our exact needs
Things we hope to achieve with Quickbase include:
  • Creating a new app that can track inventory and notify us when there is low stock.
  • Sending email notifications to outside users (customers) with updates in regards to their tickets that we have in the system.
  • Shipping notifications are sent to customers when their shipments leave our warehouse.
  • Providing statistics on after-service products on defect rates (to report to manufacturer) We have not yet been able to figure out how to set up these features.
Very hard for me!! A very non-tech person. I do not know how to code or how to effectively build pipelines. Using Quickbase university was helpful however, takes a lot of time to study and practice to set up. Would love to see more prompts during the building process to help guide me to the right way on building a pipeline. I would love to see the opportunity to hire someone from Quickbase to help me build the application to exactly what I want. I already have it all planned out but would love to have a Quickbase employee available for hire to build it for me or assist in building it. I contacted them once before where we video-chatted about pipelines but I was just as lost after the fact. Or to have an application available where I write out all the things I am trying to do and it will build the pipeline for me (for example, Lucid Chart that can build an application for me but not a pipeline).
I have edited an already-built application before and I would say it is fairly easy! With the application previously built,I can go into the settings and look at how everything is already linked. From there, it is a bit easier for me to understand where I can add an extra link or information to the already existing application. I also appreciate the chart options to add to my home pages for easily accessible information.
Quickbase works great as a ticketing system for my department. I would love to implement and set up an inventory system as well but am conflicted on where to start. I used templates however, none seem to fit our specific needs. I am confused and overwhelmed when trying to edit and create a new App to meet our needs.

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