Break down silos to deliver more, faster for your customers

We have people that schedule customer visits from the office and then field employees that go out and complete those visits. Quickbase has allowed the people in the office to see where jobs are located, the tasks associated with those visits and then assign them to field employees. For the field employees, they can use their tablets, phones or their computers to see their work orders, take pictures of work completed and update the information on that work order and its all done in real time. This has been critical to allowing us to know what's happening in the field and if a customer calls wanting information, we have it available in the office as soon as the field tech saves the record. Area's its not worked well is when its implemented to solve complex mathematical reporting for finances or other complex numbers where the numbers involved are vast. It can complete this with the right builder but it becomes very complex and would need someone well versed in Quickbase to maintain an application like this.

Their customer support is top notch, their ability to resolve tickets and get back to customer requests is great. They usually have same dat turn around and working with the support people is always great.