Overall Satisfaction with QuickBooks Online
We use QBO as a professional accounting firm, for our own company, and for our client's bookkeeping. Being in the cloud makes it possible for us to have clients all over the county and not limited to a particular area. We are more efficient by using QBO and we can assign anyone to any client no matter where their location. This helps our outreach and increases our profitability.
- Syncing banking transactions makes it really easy to know when the accounts are current.
- Accepting payments directly through invoicing is a great time saver.
- I know who has done what tasks through the audit trail.
- Interactive reports/hyperlinks provide personal customization for the user and provides many places to change or correct data easily.
- Accepting pre-payments is a hassle and would love to have a way to not have to re-touch invoices in the undeposited funds account due to date incompatibly.
- Finding matches for transactions on a more intuitive level would be helpful.
- Providing short videos on simple tasks as quick links within the current screen would be awesome.
- QuickBooks is a reliable well-known platform for small businesses. People trust the brand and therefore increases are opportunities.
- There is a stigma from "older generations" that the cloud-based software (QBO) is not as secure as desktop.
- Pricing per month is always a more attractive option than an annual cost.
I have used FreshBooks (free version) and it is very basic and has had multiple issues with security. It is nowhere as robust as QBO. I have used other traditional accounting systems that are more extensive and costly and just do not fit the small business owners' business model or budget.