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quickbooks puts your customer paid funds on hold and you are not able to find out why! customer service is dreadful
October 21, 2020

quickbooks puts your customer paid funds on hold and you are not able to find out why! customer service is dreadful

Bronwyn Jones | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with QuickBooks Online

I use QuickBooks in my business to write up invoices.
  • Invoice format
  • Invoice structure
  • Ability to send invoices
  • Customer service
  • Sorting out of issues is complex and frustrating
  • No personal contact available. It is computer-generated assistance. When you do get to speak to a human they cannot help. You get the typical run around especially when they have a "hold" on your funds.
  • QuickBooks put a hold on my customer payment and has made it impossible to communicate with them to sort it out.
  • Disappointed with their customer service.
  • Unhappy with their clumsy online directions that send you around and around in circles.

Do you think QuickBooks Online delivers good value for the price?

No

Are you happy with QuickBooks Online's feature set?

No

Did QuickBooks Online live up to sales and marketing promises?

No

Did implementation of QuickBooks Online go as expected?

No

Would you buy QuickBooks Online again?

No

I used quickbooks for many years I was happy to do so until I had to sort out a problem, the phone number to call has a human on the other end that can not assist in solving a problem.
you are directed to your account and website than directed to fill in a survey and hope that somone will call or look at the problem.
dont hold you breath because the call will not happen in a timely Mannor.
Quick books system has put a hold on a customer payment $2650.00 nothing that i have done can get it released I have spent three hours on the phone today and I have been attempting to sort this out for 5 days, my customer paid in good faith and the payment is on hold for auditing purposes.
support is horrible
If you want to have personal assistance and problems solved quickly then this is not a company that I can recommend.

QuickBooks Online Feature Ratings

Not Rated
Accounts payable
Not Rated
Accounts receivable
Not Rated
Cash management
Not Rated
Bank reconciliation
Not Rated
Expense management
Not Rated
Time tracking
Not Rated
Fixed asset management
Not Rated
Multi-currency support
Not Rated
Multi-division support
Not Rated
Regulations compliance
Not Rated
Electronic tax filing
Not Rated
Self-service portal
Not Rated
Global Financial Support
Not Rated
Primary and Secondary Ledgers
Not Rated
Intercompany Accounting
Not Rated
Localizations
Not Rated
Journals and Reconciliations
Not Rated
Enterprise Accounting
Not Rated
Configurable Accounting
Not Rated
Centralized Rules Framework
Not Rated
Standardized Processes
Not Rated
Not Rated
Inventory tracking
Not Rated
Automatic reordering
Not Rated
Location management
Not Rated
Manufacturing module
Not Rated
1.0
Pricing
Not Rated
Order entry
Not Rated
Credit card processing
1
Cost of goods sold
Not Rated
Order Orchestration
Not Rated
End-to-end order visibility
Not Rated
Order exception Resolution
Not Rated
1.0
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
1
Salary revision and increment management
Not Rated
Reimbursement management
Not Rated
Not Rated
Dashboards
Not Rated
Standard reports
Not Rated
Custom reports
Not Rated
Not Rated
API for custom integration
Not Rated
Plug-ins
Not Rated
Not Rated
Role-based user permissions
Not Rated
Single sign-on capability
Not Rated