Desktop user migrated to online version
March 03, 2025
Desktop user migrated to online version
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with QuickBooks Online Advanced
As a library, we use QuickBooks Online Advanced software in a somewhat limited capacity. We don't invoice patrons or vendors, nor do we use it for employee payroll. The majority of what QuickBooks Online Advanced is used for is on the expense side in the writing of checks for various expenses. There are regular deposits into accounts that are entered, which then are reconciled. There are a number of monthly financial reports that are prepared.
Pros
- The software is relatively reliable
- With a wide user base, there are a variety of sources available as support when issues occur
- The software is multi-tiered, fairly robust
Cons
- The vendor list under Expenditures is not consistent, sometimes the full list is within one screen to scroll down while other times only a small portion (ex. instead of listing all vendors A-Z, you might only see A-C) That requires additional steps to search the desired vendor which takes more time.
- Often there seem to be bugs in the software- functionality can be inconsistent. At times, the only solution is to close completely out of the program and start again.
- One issue that happens frequently is in the writing of checks. A payee and bank account are selected, payment date then bills are added. Those fields then change and revert back to different payment dates or check numbers.
- A regular problem that occurs frequently is check numbers changing AFTER they've been printed. For example, if vendor
- ABC Co. had a bill selected for payment on 1/1/25 with check number 25000 after that transaction is saved and printed going back to the vendor history the check number may appear as 25002. This seems a common issue in the QuickBooks Online Advanced user community. No solutions seem to correct this problem. The window that allows you to select next number check to print doesn't allow the user to change it to another number.
- Changes made in account settings sometimes stick, other times fields revert back to previous. For example, again in the Check area a selected bank account changes every time the option is chosen. Ex. with more than one bank account once a different account is selected and a check gets printed, the next time you go to write a check the account is different.
- ROI on the purchase of the software isn't easy to calculate
- There are a number of aspects of the software that aren't applicable
- When the software is running smoothly the product is satisfactory in day to day accounting
It's been a few years, but as memory serves the process was relatively easy. There were a few hiccups in the transition from the desktop platform to the QuickBooks Online Advanced version that required some technical support. We were forced to transition as the desktop version we were using was no longer supported.
QuickBooks Online Advanced isn't set up to target our industry so therefore it doesn't necessarily meet our specific needs. It would be wonderful if QuickBooks Online Advanced had software offerings for various industries. It would be more cost effective if different levels of the software were available to customize based on business needs and usage requirements.
Do you think QuickBooks Online Advanced delivers good value for the price?
Not sure
Are you happy with QuickBooks Online Advanced's feature set?
No
Did QuickBooks Online Advanced live up to sales and marketing promises?
No
Did implementation of QuickBooks Online Advanced go as expected?
Yes
Would you buy QuickBooks Online Advanced again?
No
Comments
Please log in to join the conversation