TrustRadius
Radian6 Review 13 of 29
"Radian6 Review"
https://www.trustradius.com/social-media-monitoringRadian6Unspecified7.380101
Krystal Biafora profile photo
January 17, 2014

"Radian6 Review"

Score 9 out of 101
Vetted Review
Verified User
Review Source

Overall Satisfaction

Radian6 is currently used by our Social Media and Quality Analyst teams. Radian6 assists us in reaching out to customers who post information regarding their personal experience with our company. It is extremely helpful in diffusing any negative feedback quickly.
  • Pulls data containing our company name.
  • Assists in being able to provide immediate Customer Service to customer's on the web.
  • Makes managing social media easy!
  • Being able to remove a post, that is not directed to your company.
  • Better Customer Service.
  • None
I have not research or used any other products.
My personal opinion is that Radian6 is very easy to use and benefits the customer experience.
Radian6 is great when working in Customer Service. It provides direct access to any complaints or feedback that is posted regarding a customer's experience.