Item: Trakstar Hire
Rating: 8
Author: Laura Cain

Overall Satisfaction with Recruiterbox

Use Cases and Deployment Scope

Recruiterbox is currently primarily used by our Manager of Employee Engagement who handles recruiting, however employees at the Director level occasionally log in to Recruiterbox to review applicants' resumes and profiles. Recruiterbox allows us to house all applicants within one tool, helping streamline the entire recruiting process.

Pros and Cons

Pros

Easy to use and customize: Recruiterbox takes little to no training to be able to use, and it's very easy to figure out how to add postings, add steps in the recruiting process, and process through applicants.
Great customer service: Recruiterbox always gets back to us quickly with helpful answers that solve our issues.
Easy to sync with our website: We worked with our developers to make sure that our application on our site would seamlessly flow into Recruiterbox.

Cons

Filters on candidates and openings: Sometimes it can be confusing when filters are not turned on correctly (which is very easy to miss), which means that the wrong candidate or opening results will appear.
Search: Sometimes candidates won't show up in a search (based on what page you're on), but there doesn't seem to be any rhyme or reason to when they do or don't show up.
Multiple applications (Recruiterbox calls these "copies"): While it's helpful that a little symbol will show up next to an applicant's name if they're in the system multiple times, I think there could be a better way from a UX perspective to integrate this feature, as sometimes it can be for the same position, sometimes it can be across multiple positions, and sometimes it can be over the course of a number of years.

Return on Investment

Improved employee retention: We've seen our employee retention increase significantly over time. While a lot of this has to do with internal benefits improvements, we can also point towards our organization within Recruiterbox as helping us vet the very best of the best.
Internship satisfaction: We have 3 internships every quarter, and we've seen internship satisfaction increase over time.

Other Software Used

FreshBooks, Basecamp, Harvest

Likelihood to Recommend

Well suited: If you have multiple job openings at any given time, or multiple people looking at applicants, this is a helpful tool because it's very easy to switch between openings and even assign applicants to an individual.

Less appropriate: A lot of recruiting software can be expensive, and while this is slightly on the lower end, it's still an investment. If you're a really small company with few consistent job openings, you may not need something at this level.

Trakstar Hire Feature Ratings

Comments

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Recruiterbox: Intuitive and necessary for organized recruiting