Fantastic ATS, but more basic compared to others.
Updated June 15, 2018

Fantastic ATS, but more basic compared to others.

Katie McKinlay | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Recruiterbox

We use Recruiterbox as our primary ATS. With Recruiterbox, we are able to get the candidate pool we need to make quality hires for our company. We are also able to track important details about the hiring process as well as receive data for our business on time to hire, how many candidates hired per year, etc.
  • Fantastic customer service. They're thorough and fast with their response and are always willing to go the extra mile to answer your questions.
  • Frequent updates and developments with the product.
  • User-friendly layout.
  • Easy to learn and teach to hiring managers.
  • They could make it easier to integrate with other products.
  • Development of the product could be more up to date with what other ATSs offer (text recruiting, video interviews, etc.)
  • More functionality in the product.
  • More organized tracking of our candidates. Better data on past candidates.
  • Easy to learn and easy to train hiring managers on. Less time spent training.
  • Better communication with hiring managers on if the candidate was a fit.
  • Trouble getting a hold of candidates. Poor candidate response.
Recruiterbox has a much nicer layout than ApplicantPro and is overall a more userfriendly product. However, Recruiterbox does not have a lot of the features that are popular among other ATS's that you see in ApplicantPro and Greenhouse (text-recruiting, background check integration, video interviewing, etc.). Greenhouse has far more features than Recruiterbox, however the pricing of Recruiterbox is hard to beat.
We had some questions about some functionalities in Recruiterbox that we wanted to utilize and the customer service was phenomenal. They got back to us extremely fast and walked us through how to set everything up on our end.

Recruiterbox Feature Ratings

Job Requisition Management
6
Company Website Posting
5
Publish to Social Media
6
Job Search Site Posting
7
Customized Application Form
9
Resume Management
9
Duplicate Candidate Prevention
2
Candidate Search
8
Applicant Tracking
8
Collaboration
7
Task Creation and Delegation
5
Email Templates
10
User Permissions
7
Notifications and Alerts
7
Reporting
4

Using Recruiterbox

50 - HR, Hiring Managers, and Administrators.
1 - Recruiting and Human Resource knowledge as well as familiarity with ATS's.
  • Hiring
  • Reporting
  • Recruiting
  • Organization
We have not renewed our subscription for Recruiterbox. Although it is a great platform with great customer service, it does not have the functionality our company needs to be able to scale and there weren't plans to develop that functionality soon.

Recruiterbox Support

The customer service has always been fantastic. We were always taken care of and no issue or problem went unsolved.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
We were working with Recruiterbox on our Account Renewal and, even though we were not renewing our account, the customer service team was so quick to have all of our data and information ready and was available for any questions or needs we had during the transition. That really impressed me that they were giving 110% even though were no longer able to continue with a subscription to their system.

Using Recruiterbox

Recruiterbox is extremely easy to use and to learn. The only function that is difficult to use, even once you have the hang of the system, is reporting.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
Not well integrated
  • Job set up
  • Managing the Candidate Profile
  • Assigning Hiring Managers / Admins
  • Customizing Email Templates