Rescue allows us to provide industry leading support for our clients
Updated December 18, 2023

Rescue allows us to provide industry leading support for our clients

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with LogMeIn Rescue by GoTo

We use Rescue to enable us to provide timely support for our clients. Having direct access to our clients systems is critical in allowing us to diagnose and fix common issues with their PC. It allows us to capture data and quickly resolve complicated problems that otherwise would be difficult to walk a customer through without accessing their PC.

Pros

  • Quick and easy of use for our clients to download and run the app
  • Provide quick download options for data gathering for investigative purposes
  • Allow unattended access for upgrades and configuration changes without customer input

Cons

  • Unexplained delays when transferring sessions between agents
  • Periodic crashing while establishing connection or accepting a transferred session
  • Better prompts for customers to be able to locate the downloaded apps without having to check download history
  • I am not privy to specific ROIs, however Rescue is critical in the efficient operation of our support department

Do you think LogMeIn Rescue by GoTo delivers good value for the price?

Not sure

Are you happy with LogMeIn Rescue by GoTo's feature set?

Yes

Did LogMeIn Rescue by GoTo live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of LogMeIn Rescue by GoTo go as expected?

I wasn't involved with the implementation phase

Would you buy LogMeIn Rescue by GoTo again?

Yes

Considering my role is supporting our software product installed on clients PCs, Rescue allows full access to our customer's system. That allows us to be able to troubleshoot and diagnose problems that the customer is not able to do so on their own. It also allows us to deploy updates and small scripts that make our software better and more reliable.

LogMeIn Rescue by GoTo Feature Ratings

Remote Administration
7.2
Screen sharing
7
File transfer
8
Over-the-Internet remote session
8
Session record
6
Monitoring and Alerts
7
Multi-platform remote control
Not Rated

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