Expensive, but worth it
December 14, 2023
Expensive, but worth it
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with LogMeIn Rescue by GoTo
We use LogMeIn Rescue by GoTo to service all of our clients when support is required. We find it saves valuable time without needing potentially them to instigate a remote connection. Being able to support clients without any interaction from them saves valuable time when servicing a high volume of devices. Similarly, knowing about issues often before the customer does helps avoid possible support calls.
- Seamless launch
- Easy install
- Quick diagnostics
- Costly
- Support
- Positive time saver
- Quick implementation
- Fast staff ramp
We have PIN numbers enabled and various permissions implemented for certain members of staff. This means there is never any question of a member of staff accessing something they shouldn’t - I.e. apprentices being limited to certain things. And PIN numbers are a simple yet effective method of security.
It just provides peace of mind knowing certain agents only have access to certain areas and PINs add that extra layer of security.
LogMeIn Rescue by GoTo was by far the most comprehensive we tested, though we also found it to be a fair amount more expensive. We deemed the extra expense acceptable for the extra features and usability. Being able to service clients so quickly and so easily, it makes the additional costs justified and provides a smooth customer experience.
Do you think LogMeIn Rescue by GoTo delivers good value for the price?
Yes
Are you happy with LogMeIn Rescue by GoTo's feature set?
Yes
Did LogMeIn Rescue by GoTo live up to sales and marketing promises?
Yes
Did implementation of LogMeIn Rescue by GoTo go as expected?
Yes
Would you buy LogMeIn Rescue by GoTo again?
Yes