Great but expensive
Daniel Cauley profile photo
December 20, 2018

Great but expensive

Score 5 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RescueAssist

I used rescue till I started my MSP and had to switch to a full RMM like Connectwise.
  • Little visible compression.
  • Low latency.
  • Easy connect portal.
  • Price.
  • Bad RMM connections.
  • Low integration into other apps.
  • Price cost more so I had to charge more for services rendered.
  • Had to drop when client base got too big.
  • Doesn’t do enough.
Pretty picture quality at low band width compared to competition
RescueAssist isn't suited for people where cost is a concern.

RescueAssist Feature Ratings

Screen sharing
8
File transfer
10
Instant message
3
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
5
Over-the-Internet remote session
10
Initiate remote control from mobile
8
Remote management of servers & workstations
10
Remote Active Directory® management
Not Rated
Centralized management dashboard
5
Session record
8
Annotations
8
Monitoring and Alerts
2
Multi-platform remote control
7