Remote software that does the job!
April 29, 2019

Remote software that does the job!

Christopher Fritz | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with RescueAssist

RescueAssist is being used by the IT Department for remote sessions and setup of PCs in other locations outside of our main office. It helps us to be available for our users nonstop, everywhere. It's a tool that all users have gotten familiar with over time and have found easy to use. The unattended installer has been very helpful to us as users from different timezones. They have been able to leave their computer turned on for a remote session later.
  • Unattended installer.
  • Mobile application.
  • User-friendly.
  • Direct link to share.
  • Unattended installer does not always work with Mac computers without allowing the app on the computer.
  • Can, at times, be slow.
  • Expensive to add extra support. So, we can only have one seat simultaneously.
  • We have been able to support our different offices.
  • We have been able to streamline onboarding and offboarding.
  • We can be there 24/7 for our end users.
  • TeamViewer, BeyondTrust Remote Support (Formerely Bomgar Remote Support) and Splashtop On-Demand Support
All of the different remote support applications can do much of the same. We went with RescueAssist as it's still the only application we have been able to find that has the option to finish the setup of a Mac user account without disconnecting the session. As we still don't have a system for deploying software and have to do it manually, we value this feature. So, it's probably the most reliable software when you have to use it on multiple devices (Mac, Windows, etc.).
Skype for Business (formerly Lync), Adobe Experience Manager, Adobe Flash, Bitbucket, ZENworks Configuration Management (f.k.a. Novell ZENworks Configuration Mgmt.), ZENworks Patch Management (formerly Novell ZENworks Patch Management), Basecamp, SurveyMonkey, Google Hangouts, Google Authenticator, Google Forms, Google Drive, Cisco Webex Teams (formerly Cisco Spark), Cisco Webex Room Series (formerly Cisco Spark Room Series)
RescueAssist is a great remote tool that just does the job and a little bit extra. It's well used in medium-sized organisations where you have a small IT Department and need something that's simple but has a good amount of functionalities. We use it to set up computers in different offices with the use of the unattended installer. We also use it for basic support of our users. You might also use it to help with the setup of VPNs or similar applications that might not be straightforward.

GoToAssist Remote Support Feature Ratings

Screen sharing
8
File transfer
8
Instant message
7
Access to sleeping/powered-off computers
8
Over-the-Internet remote session
9
Initiate remote control from mobile
9
Remote management of servers & workstations
9
Centralized management dashboard
8
Session record
8
Annotations
8
Multi-platform remote control
8