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Rimini Street

Rimini Street

Overview

What is Rimini Street?

Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.

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Recent Reviews
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Service Offering Details

What is Rimini Street?

Rimini Street delivers expert, unified support products and services for enterprise software support, including Oracle, SAP, and Salesforce, with the goal of empowering clients to extract the greatest value from enterprise software investments, achieve substantial savings, and enable faster innovation to drive competitive advantage and growth.

Rimini Street Videos

Rimini Street: Extending the Life of ERP Software
Rimini Street is a global partner to organizations that aims to help them cut costs to drive innovation and growth.

Rimini Street Supported Products

Rimini Street Availability

GeographyGlobal
Supported LanguagesEnglish, Portuguese, French, German, Hebrew, Japanese, Korean, Spanish, Mandarin, Arabic

Frequently Asked Questions

Rimini Street, headquartered in Las Vegas, is a global provider of enterprise software support products and services, and a third-party support provider for Oracle and SAP software products, specializing in database and ERP support and management services.

Reviewers rate Support Rating highest, with a score of 8.3.

The most common users of Rimini Street are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(50)

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
February 02, 2024

Nice change from Metalink support

Verified User
Professional in Information Technology
Oil & Energy Company, 201-500 employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Services Provided
  • Customer support / Help desk
Business Problem
Rimini Street are providing level 3 - 4 support for our ERP, given we no longer have a support agreement with Oracle themselves. To date, I have raised a number of support requests and have so far been very happy with the way Rimini Street have approached each issue, and the solutions provided.
Pros and Cons
  • Problem identification
  • Debugging issue
  • Communication
  • Initial timeliness in responding to request, however I believe they would be operating withing their agreed SLA's. I have not yet submitted a high-priority case to see how their SLA would change.
  • One ticket was mis-assigned, and while there was a definite relationship with the persons skillset due to the product, my issue was not entirely related to that product. This resulted in a lot of wasted time and effort, and frustration on my part, until the ticket was reassigned correctly.
Likelihood to Recommend
I like to contrast my Rimini Street experience with my 20-plus years of Oracle Support (Metalink) experience. I call Metalink 'Megastink' because it seems like you have to jump through 18 different hoops before you even speak to someone, who is generally the least experienced person on the support team as they 'rotate' the new starters through the various ERP modules. It sometimes can take several weeks of kicking the SR before it gets escalated to someone more experienced. However, with Rimini Street, you speak to a true expert right from the start, who hops in and litterally works with you from the beginning to understand and resolve your issue.
Selection Criteria
End-of-life support from Oracle.
Project Management
5
Cannot answer this as I have not experienced this aspect of their operations. I have selected the mid-point, otherwise this may skew my otherwise good experience with them thus far.
Products deployed
Return on Investment
  • Improved response times
  • More personalised service
Support Rating
10
I receive timely and appropriate responses from knowledgeable people right away.
Innovation and Independence
There have been no innovations, however we have been able to resolve some long-term issues with our ERP that has enabled our business to have more confidence in the software.
Other Software Used
Evaluation Lessons Learned
Decontinuation of Oracle support meant that we had to look at third-parties for support, and Rimini St showcases the best track-record.
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