Item: RingEX
Rating: 8
Author: Matt Emge

Overall Satisfaction with RingCentral MVP

Use Cases and Deployment Scope

We use RingEX across our entire organization consisting of a main office and several remote employees. We use it daily for scrum stand ups, one-on-one conversations, company-wide conference calls and client calls.

Pros and Cons

Pros

Audio and video have good quality
Audio and video controls easy to use
Calls clearly display callers and call info

Cons

The installed client UI could be easier to use for reviewing messages and deleting them
Would prefer that product updates not change my preferences like they did once
Would be nice to have all functionality in the web app so I don’t need to install and run a separate client

Return on Investment

Supports collaboration across office and remote locations
Facilitated easy client communication
Manages voicemail review and filing
Eliminates the need for a desk phone

Alternatives Considered

Webex Meetings, Skype and Skype for Business

RingEX offers comparable or more features to the competing products, and performs well with smooth connection few dropped calls.

Likelihood to Recommend

RingEX is well suited to any size organization where people need to schedule future conference calls or start an unscheduled call with the option of video for none, some or all participants.

RingEX Feature Ratings

Comments

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Good performance and easy to use conference calls