RingEX for Tech Support Call Center Use
February 01, 2019
RingEX for Tech Support Call Center Use
Score 5 out of 10
Vetted Review
Verified User
Overall Satisfaction with RingCentral MVP
RingEX is our primary phone system used in both the call center and inter-office calls. It allows us to not have physical phones and only need a laptop when working remotely. This system is used company-wide.
- Calls and Transfers are easy and intuitive.
- Ability to text message.
- The Hud allows you to see who is online and in what status.
- Constant complaints from clients of echoing back of their own voice.
- Occasional program crashes.
- Our return on investment could be better answered by a higher up who manages the system.
- Skype for Business (formerly Lync) and Google Voice
I use RingEX since it's the company provided solution.