Item: RingCentral Meetings
Rating: 10
Author: Gary Shouldis

Use Cases and Deployment Scope

I've been a longtime RingCentral user, long before Meetings was launched. RingCentral is now a full-featured communication platform that we use both internally as well as externally with clients. It is currently being used across all departments, including sales, marketing and customer support. RingCentral Meetings allows us to host our phone and video meetings all in a single platform and app, which creates a more seamless communications platform as well as one less technology to manage and integrate.

Pros and Cons

Easy to use and works across platforms.
Dial in feature is great and has numbers for numerous countries.
Customer support is top notch, you can actually speak to someone if you have an issue.

The mobile app has a habit of logging you out without you knowing.
The invite feature should be clearer for first time users, we have had clients who needed extra support to get going for their first meeting.
Switching back and forth between the mobile and desktop apps is not very intuitive.

Return on Investment

We have seen a positive ROI each month due to the time savings and ability to manage without IT.
RingCentral Meetings has allowed us to use a single technology for our audio and video needs at the same price we used to pay for just audio calling.

Alternatives Considered

GoToMeeting

We chose RingCentral Meetings because we already use them for our telephone system. We used to use GoToMeeting but dropped it once RingCentral Meetings was launched. It lacks a few features of GoToMeeting but overall it's easier to use and I feel provides a better quality of video and audio for our meetings.

Key Insights

Do you think RingCentral Meetings delivers good value for the price?

Yes

Are you happy with RingCentral Meetings's feature set?

Yes

Did RingCentral Meetings live up to sales and marketing promises?

Yes

Did implementation of RingCentral Meetings go as expected?

Yes

Would you buy RingCentral Meetings again?

Yes

Other Software Used

GoToMeeting, Join.me, ChoiceView Live Agent

Usability

RingCentral Meetings is very easy to use and we have been able to manage all features of our RingCentral communications software without the need for IT. Custom support is very good and I love to be able to speak to a live agent, which is rare in the world of SAAS today. If you are looking for an all in one communications platform for your business, RingCentral and their video meetings app is a great choice.

Support Rating

Support is always been great. I have been a RingCentral user for over 10 years and have only had to contact support a few times but they are always very helpful and the wait times are usually very short. Their software works very well so there will be little need to use support aside from the initial setup.

Likelihood to Recommend

I would recommend RingCentral for any business that looking to make the jump to Voice over IP and also want business essentials like video meetings all in one app. RingCentral Meetings integrates very well with its other communication tools which makes it very easy for a business to manage their communications in a single platform. The only scenario I see where RingCentral Meetings not being a good fit is if a business will be using video meetings as a marketing tool where they need extra marketing features like lead form captures and notification emails to be sent out.

RingCentral Meetings is a great addition to an already great communications platform

Overall Satisfaction with RingCentral Meetings