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As expected services
Updated November 11, 2023

As expected services

Philippe Legault | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with RingEX

I use RingEX on my desktop and on the road. My smartphone and desphone ring together when I receive incuming call. Also, I send and receive SMS with my clients. And finally, I use RingEX to learn the platform.
  • SMS
  • Voice Quality
  • Simple management platform
  • Customer service
  • Customise autoprovisionned deskphone from third party
  • Customer relation in french language for Canada
  • No physical hardware management
  • High availability of the system
  • Get assistance from RingCentral when I need it.
The service has been interrupted only once a couple of minutes in 3 years.
I can manage the list of my ringing devices at anytime when needed.
Very useful when having call quality issues. Whe can know if the problems is coming from our side or from both sides.

Do you think RingEX delivers good value for the price?

Yes

Are you happy with RingEX's feature set?

Yes

Did RingEX live up to sales and marketing promises?

Yes

Did implementation of RingEX go as expected?

Yes

Would you buy RingEX again?

Yes

Management tasks are easy and can be done remotely. Multiple integration possibility with thirt party applications.

RingEX Feature Ratings

9.6
Hosted PBX
9
Multi-level Interactive Voice Response (IVR)
10
User templates
10
Call reports
10
Directory of employee names
9
10.0
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
10.0
Video conferencing
10
Audio conferencing
10
Video screen sharing
10
Instant messaging
10
10.0
Mobile app for Android
10

Using RingEX

1 - Compagny owner
1 - Work with GUI environemen.
  • Place phone calls
  • Receive phone calls
  • Select the ringing devices
  • Work from anywhere
  • Expend the licence number
If don't need it, I will stop the membership.

Evaluating RingEX and Competitors

Yes - Onsite FreePBX software mounted on a small server.
  • Cloud Solutions
  • Scalability
  • Integration with Other Systems
  • Ease of Use
I got the opportunity to participate to the RingEX partner program.
Nothing to change at this time.

RingEX Implementation

Hard to port a personnal phone number to a business phone service.
  • Implemented in-house
Change management was a small part of the implementation and was well-handled - That was a good idea to move to RingEX.
  • Manual provisionning
  • Configure IVR
  • Initial configuration

RingEX Support

ProsCons
None
None
No. Didn't know it exist.
In september 2023. The support recommand that we don't change the password for deskphone.

Using RingEX

Useful and stable service.
ProsCons
None
None
  • Admin interface
  • Plugins presentstion
  • Mobile app
  • Multiple rigning devices
  • Multilevel IVR
  • Manual provisionning
Yes - Very well when the internet connection is good.